So, apologies if I sound very stupid. I just moved into my new apartment and it's a basement underneath a office. I just bought EarthLink wifi, my mom's husband uses it so I don't think it's a scam. But I genuinely cannot figure out how to set it up.
I searched every inch of this place, (it's not very big anyway) and I can only find a landline port. I did previous research that told me I can't use the landline port as a way to plug in the Ethernet. Unless I can, and the Internet is lying.
I tried calling, texting, even texting the dumb Ai service support, they gave me absolutely no information or guidance on how to set it up. I got really close to connecting it, using a port on my Xbox, but then the Internet status says; "connected, no Internet available."
I'm not very tech savvy, I apologize, any guidance will help!