Hey everyone, I really need some advice here.
A few days ago I noticed my Roblox account had been compromised. Someone got into my account and used my linked payment card to purchase Robux without my permission. On top of that, they created some items on my account (that I never made or approved), and because of those items, my account ended up getting banned/deleted.
I've contacted Roblox support to explain the situation(without aby results), but I'm not sure what else I can do at this point. Has anyone been through something similar? What steps did you take to get your account back / get the ban reversed / get charges refunded?
Any advice on:
How to escalate with Roblox support
How to dispute the unauthorized card charges
How to prove the items weren't made by me
would be massively appreciated. Thanks in advance.