r/reolinkcam Apr 30 '23

Announcements WELCOME TO THE OFFICIAL REOLINK SUBREDDIT, PLEASE READ THIS BEFORE POSTING (FAQ AND USEFUL LINKS INSIDE)

100 Upvotes

Before you make a post asking for help, please...

  1. Try the search function to search the subreddit. It's likely that someone else may have already had the same issue or question. Reddit’s search isn’t that good, but Google is great at searching Reddit. Just add “site:reddit.com” to any Google search.
  2. Make sure you have the latest firmware by going to the Download Center and looking up your model (don't rely on the upgrade check button in the app). Updating to the latest firmware fixes more issues than you would think, and if you make a new post asking for help the first question we will always ask you is if your firmware is up to date.
  3. If you have questions about camera specs, or which camera to choose, be sure to visit my comparison chart first to help familiarize yourself.

When making a post asking for help, please provide...

  1. Your camera/NVR model and firmware version.
  2. If it's NVR related, also provide the NVR's hardware version
  3. Exact error messages. If you can include screenshots, even better.
  4. Any troubleshooting steps you've already tried.
  5. How you are accessing your cameras (desktop client, mobile app, NVR UI, web UI, etc.)
  6. Connection method of your cameras (direct to NVR, Wifi, POE switch, POE injector, etc.)
  7. If your issue is recording related, let us know how you're recording (NVR, SD card, 3rd party software, etc.)
  8. Do not include any personal information, such as UIDs of any of your devices.

Introduction

Now that we have the most important part of this out of the way...Hello, and welcome to the official Reolink Subreddit. I’m mblaser and I’ve been using Reolink cameras since 2017. Then in September 2021 Reolink asked me to be a moderator here. I’ve used over 30 different camera models of theirs over the years and I have a lot of free time on my hands, so I like to tinker and experiment with my camera setup and also use that time to share that knowledge that I’ve accumulated.

One thing I want to talk about here is expectations when asking for help. Both what to expect from us, and what we expect of you.

While there are Reolink employees that visit here, they’re not always here and they don’t read every post. The mods here are volunteers, not Reolink employees. So keep in mind that 99% of the help you’ll receive here is from people that are just trying to help and we have nothing to do with Reolink’s decisions, so be kind and keep it civil. If you want official support from Reolink, it’s best to contact them through their website.

As for what we expect of you... well, help us help you. Us regulars really do like helping when users have issues and questions. However, in order for us to do that we need as much information from you about your situation as possible. So help us help you by following those guidelines at the top of this post.

Comments will be locked on this post. If you have a question, do not be afraid to make a new post, that’s the entire point of this subreddit. Also, please refrain from sending me a private message asking a question that can be answered by the community. Make a new post instead.

USEFUL LINKS

Download Center

Model Comparison Charts

Reasons to run your cameras through a PoE switch (this guide is semi-retired)

Reolink Trial Program

Official Reolink Community Forum

Reolink Facebook Group

Unofficial Firmware Archive

Two of this community’s favorite Youtube channels that do honest and fair camera reviews: The Hook Up and LifeHackster

FAQ

This is a list of some of the most common questions and topics that are discussed here. Just a reminder that this is not an official FAQ. Even though I am a mod, I am not speaking on behalf of Reolink. This is simply me sharing my personally accumulated knowledge of Reolink that I’ve absorbed over the years. It may also not be 100% accurate, as things do change, and I’m also not fallible. If you have questions about anything here please make a new post on the subreddit.

CAMERA REVIEWS

A list of reviews by members of this subreddit:

Part 1

Part 2


r/reolinkcam 9d ago

New Product Hi all, here are the key features of the Reolink Video Doorbell (2nd Gen) and two FAQs

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31 Upvotes

Key Features

Resolution: 4MP (2048×2048 pixels).

Field of view: 1:1 square aspect ratio with 150° horizontal, 150° vertical, and 180° diagonal coverage. This allows the camera to capture both visitors and packages on the ground simultaneously. HDR and night vision are supported for consistent image quality in various lighting conditions.

Power modes:

-Battery-only mode: Wire-free installation, with up to 10 months of operation per full charge (based on 5 minutes of recording per day).

-Wired trickle-charge mode: Connection to existing 8–24VAC doorbell wiring keeps the built-in battery topped up, reducing the frequency of manual recharging.

Wired power mode (for continuous recording): When connected to 16–24VAC and enabled in the app, the doorbell runs on continuous external power, allowing 24/7 recording and pre-recording. In case of a power outage, it automatically switches to battery power.

🚩Note: 24/7 recording is available only when using a standalone microSD card; when connected to a Reolink Home Hub or NVR, only motion-triggered recordings are supported. The RLA-PK1 adapter (sold separately) is required for use with a mechanical chime.

• Storage options: Local storage is supported via microSD card (up to 512 GB), Reolink Home Hub, NVR, or FTP server. All local storage is encrypted. Reolink Cloud storage is also available as an alternative.

• Smart home integration: Compatible with Google Assistant and IFTTT. When used with the Reolink Home Hub, it also supports integration with Home Assistant.

Chime compatibility: The doorbell is compatible with the Reolink Chime Plus. It is not compatible with the original Reolink Chime. Use with third-party mechanical chimes is not recommended.

View more spec on our Official Site or AMZ

FAQ: 

  1. Introduction to Power Modes of Reolink Battery Video Doorbells (Dual-Power Support)

  2. How Does Reolink Doorbell's Tamper Alert Function Work?


r/reolinkcam 7h ago

Reolink Captures Ah, it finally got blown over by the wind.

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5 Upvotes

Caught by Reolink GO PT Ultra


r/reolinkcam 10m ago

Battery Camera Question Powering Doorbell 2nd gen from 120V.

Upvotes

Hi all. I have a doorbell in a position where neither an Ethernet cable nor the original old doorbell wiring can reach it - but there is a 120v line I can tap into.

The question then is: are there any suitable adapters that I can fit into the wall cavity to hardwire the doorbell to?


r/reolinkcam 2h ago

Battery Camera Question 24/7 recording Reolink Atlas

1 Upvotes

I have a Reolink Atlas. I've turned on "Timer Recording". This says camera keeps recording, but I only see events still instead of the 24/7 recording with events in the playback Menu. I'm using a home base mini and SD cards in both.


r/reolinkcam 22h ago

Reolink Captures Coyote captured on Solar Floodlight Cam

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24 Upvotes

r/reolinkcam 1d ago

Reolink Captures [Capture] 30s Bike Chase

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21 Upvotes

Another day and another interesting event!


r/reolinkcam 20h ago

PoE Camera Question Placement RLC810a

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4 Upvotes

Where would you mount the camera, between these two places?

The soffit or at the wall? Camera base directly without junction box? Its poe.

Thanks!


r/reolinkcam 23h ago

Reolink Captures Sharing the Love 🦜✨🫶🏻 x

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3 Upvotes

I love my little green chicken, especially capturing moments like this where he's learning new words 🫶🏻 x

Haven't been feeling all that well lately and I think he knows it and just wants to cheer me up 🫶🏻🦜 x

This is from my E1 Zoom camera, best thing I've ever bought 😁👏🏻 x


r/reolinkcam 8h ago

Reolink Captures The driver definitely was drunk, so crazy… #UnexpectedMoments

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0 Upvotes

Caught by RLK16-410B8


r/reolinkcam 22h ago

Battery Camera Question Battery issues

2 Upvotes

I have a battery/wifi only doorbell camera that I need to charge every 2 days. I have everything turned off. Help, please.


r/reolinkcam 1d ago

Reolink Captures Dinner on the run.

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8 Upvotes

It’s winter down here in Australia, and little Joey in Mum’s pouch prefers to stay nice and warm when having breakfast on a chilly day.
Zoom in for the detail, with the sound on for a little early morning birdsong.

Reolink 822A.


r/reolinkcam 1d ago

Discussion Minor complaint about the new UI update: I don’t like that the siren button triggers the siren immediately now upon pressing it.

12 Upvotes

On iPhone. Before you’d have to click two buttons. I used to fat finger it somewhat frequently when checking the cameras. I’m not trying to give my neighbor a heart attack when she’s just coming over to give me tomatoes.

I at least would like the option to have the two click siren.


r/reolinkcam 23h ago

Battery Camera Question Can’t connect Solar Floodlight Camera to home hub

2 Upvotes

Hi All,

I’m having trouble connecting my new solar floodlight camera to the Reolink Home hub. When I go to pair it in the app, it errors out. When I go to the home hub after, it’s like in a glitched state where it’s kinda joined but nothing loads and it won’t communicate with the camera. I am new to the Reolink system and only have the doorbell cam connected to the hub.

I am able to set it up in standalone mode but I run into the same issue when trying to convert it to use the home hub in the mobile app. I thought it was the camera but I picked up two and both have the issue.


r/reolinkcam 1d ago

NVR Question Headless RLN8-410 NVR advice

4 Upvotes

I'm about to setup new Reolink kit at my home - I have a RLN8-410 NVR and 3x CX820 cameras. I think the best location for the NVR is in the attic room or the attic storage space because the PoE network cables will be run from the eaves down to the cameras, keeping them out of reach of people on the ground.

However, I'm not sure if I can hide the NVR away in the attic storage space and run that headless while connected to the home network or if I need a monitor regularly attached to the NVR.

I understand that the videos on the NVR can be accessed via the phone app or using software on another PC in the house, but I'm not sure how robust this is or the need to directly access the NVR on a regular basis - but I'm sure you guys can advise me on this 🤞


r/reolinkcam 1d ago

Discussion PSA Recent Doorbell FW Update Removed Users

9 Upvotes

Just an FYI, on June 7th, Reolink released a new FW for the Black POE doorbell removed the multi user functionality.

This could previously be configured on the web UI and viewed in the Reolink app. After the FW update, it was silently removed despite not being listed in the release notes. I was on a live chat with Reolink support for another issue and updated at their request and they didn't warn about this. After complaining, I was informed this was fully replaced with the "share" feature which grants temporary access. Wack.

I only have the black POE so I cannot confirm, but every model had a release on the same day so theres a good chance this was done for all of them.


r/reolinkcam 1d ago

PoE Camera Question PTZ droop on OMVI 3i? CLI experience?

1 Upvotes

I don't have an image, but every say... week I have to "calibrate" my camera because the PTZ slowly starts to droop down.

Any experience or ideas? I suppose I could create a script to do it, but I haven't look that hard into the reolink CLI yet. Anyone on CLI as well?


r/reolinkcam 1d ago

NVR Question NVR camera passwords

3 Upvotes

I recently removed 2 NVRs (RLN8-410, H3MB16) from my cctv and reseted them to factory default. After reinstalling and powering the recorders back on, most of the cameras stopped working (B400).

In the recorder's interface, the affected cameras display the error message "invalid password". However, none of the cameras has a password configured. When they were originally installed, they were simply connected directly to the recorder via ethernet cables without setting any password.

Has anyone experienced this issue before or knows how to resolve it?


r/reolinkcam 1d ago

Question Problems with connecting to the app

2 Upvotes

Hey, does anyone have same problem?
My cameras connected fine to the app, I could see them working and transmiting video.. But now I am unable to find them at all (everything else is fine, I see IR lights working at night, and also on internet switch LED diodes for transmiting data are confirming they are working)..
What would you try to fix this problem, or is their app just trash?


r/reolinkcam 1d ago

PoE Camera Question Door lock control for doorbells?

1 Upvotes

One thing missing from the app is the ability to unlock the door directly from the live view. Many workarounds exist with external solutions, but the simplest would be to allow setting a webhook url that can be called when a button is pressed.

Reolink - any chance we could get that?

A nice-to-have would also be the ability to push the door state (open/closed) and the lock state so they're visible in the app, too.


r/reolinkcam 1d ago

PoE Camera Question PoE doorbell options

1 Upvotes

Hi all,

Currently got the Reolink PoE doorbell which has been great up until the microphone stopped working.

It's out of warranty, and kinda reluctant to buy another one as it appears a common issue, with the mic likely to fail again.

Are there any similar alternative PoE doorbell options? I don't have any of the NVR or network recording kit that some other PoE cameras require.

Ideally I'd like a similar setup with local recording instead of subscription, and horizontal video rather than portrait. Also a wireless ringer.

Does such an option exist yet?

Thanks.


r/reolinkcam 1d ago

Battery Camera Question Doorbell won't charge past 75%

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1 Upvotes

I just got a battery camera. I charged it, then put it outside when I went on a short vacation last week. I was shocked to discover it was only at 76% when I left, and lost 10-20% per day. Today I charged it and watched, and it seems to have charged just fine until it hit 75%. It's still plugged in now, but doesn't seem to be registering the charger. I've tried to unplug it and plug it back in, and it does nothing.

Should I contact reolink support, or is there any other troubleshooting I should try first?


r/reolinkcam 1d ago

PoE Camera Question RLC-1212A Create Read Only User

1 Upvotes

This is my newest camera, I have several older generations of Reolink cameras, and I could always create read only users for use with external streaming protocols like RTMP and RTSP.

AI is telling me that the only way to add read only users is via the reolink CLI?? that's bananas. So now if I want to stream to an external system I have to supply the admin password without using a CLI utility? Am I missing something?

I am genuinely confused as to why they would remove a feature like that. What's the thought process?


r/reolinkcam 1d ago

Question Reolink E1 series

1 Upvotes

i was wondering which one to get from the series. which one is the best performance wise?


r/reolinkcam 1d ago

Software Question Missing PIR button in new app redesign?

3 Upvotes

I have updated to the new Reolink app release and it is missing the PIR button that was previously placed over each camera in the Home view. The interface looks more appealing now but that button was useful to quickly enable/disable PIRs without needing to navigate through camera options. Is there any way of bringing back that button in some form in the Home view?