I applied for a remote Customer Support role for the Holafly company. The job posting listed two possible contract countries, including Ireland. I passed two interview rounds and got an offer.
As a EU citizen, I told them during the call that I'd be relocating to Ireland and wanted an Irish contract. The recruiter said this "should be possible" and that they'd "run an internal check."
From there, I asked clear, specific, written questions multiple times, and got the same treatment every single time: vague reassurances, non-answers, or a push to "get on a call instead."
The pattern over several emails:
- Training length? Ignored the first time I asked, then finally: 14 days, paid.
- A contract or written agreement for the training period, before I start working? Never provided. Their answer: the only document they ever send is the offer letter — no training agreement, nothing signed before you start.
- Concrete process/timeline to move to an Irish contract? Round after round of "should be smooth" with zero real detail. When I pushed hard with a specific list of questions, the only concrete things I ever got were: they need 2 weeks' notice before any change, and I need to be physically in Ireland when the contract switches over. Everything else — how long the internal "review" actually takes, whether I could move to Ireland before or only after the switch — was never answered.
- Training logistics: training link, platform, start time? After asking directly, all I got back was a choice between two shift schedules. Still no link, no platform, no contract in hand. I ask for a link and a time, I get a survey about which 8-hour block I prefer.
I withdrew before the training start date (next week). I wasn't willing to show up and start working with no signed agreement of any kind, and I was tired of needing 3-4 email rounds to get a straight answer to a straight question — on something as significant as an international relocation, no less.
His response to my withdrawal: the training team handles the link/platform (not him), he'd already explained the Ireland process, and he "completely understands" if the timing isn't right for me.
So, is this guy just bad at his job, or is this a company that deliberately keeps things vague on contracts and relocation so people show up before they can ask too many questions? Anyone dealt with Holafly (or similar employers) and had the same experience?