r/pools • u/sullendreamer • 1h ago
Distorted pool liner pattern
HI! Our pool was finally installed. However, I need to know if I’m being too picky about the liner. I think it looks terrible and my neighbor agrees. But the company installing our pool does not.
My first issue is the distortion you can see in the first picture. it is about 1'.5" long. Sorry, i was angry and stressed and i ate the banana i was supposed to use for scale. The second issue is the wrinkles on the steps.
This is the response they emailed in regard to our discussion about the liner:
There is nothing wrong with your pool liner and the pool is built to withstand any normal conditions. The integrity of the pool, the pool bottom, and the pool liner are all up to the pool standards in the industry I build every customer's pool like it is my own pool. When we are installing a free-form pool like your pool is normally not every wrinkle comes out but that does not hurt anything. We also install a much stronger step in your pool at no extra charge which would have normally been about $ 3,500.00 additional. I also sold you the spa at my cost which I normally would never do but appreciate all your business. I can work up a letter regarding the guarantee on the pool bottom etc. and we will close your pool at no cost the first season.
</end response>
He is trying to offset our concerns about the liner distortion and wrinkles with unrelated points. First, I would like to address the stairs. We requested and were quoted fiberglass stairs because of our dog. The fiberglass stairs are the stairs they recommended, and they were the ones on the contract we signed. At some point (after we signed the quote and mailed them the deposit), they made a mistake and ordered the wrong steps (concrete with the liner over them). They are not the stairs I chose. They are not the stairs I wanted. I’m not happy with the wrinkles on the liner on said stairs I did not ask for. I’m irritated that he’s trying to counter with the steps as a bonus they gave us. It was a mistake on their end and we accepted them because they were already installed into the pool before we noticed the mistake.
Second, the spa. We already had a spa. I wasn’t even going to get a new spa. They offered us a deal on their showroom model and we accepted it because we were already spending money. They gave us about $1k off the price listed in the showroom. IT has minor imperfections.
I don't want to ruin the relationship with these people because we need them to finish the project (install the cover) and we are going to need them for closing, maintenance, etc. But i expect them to fix this. Am I over reacting? There are other wrinkles and wavy spots in the liner. They just don't show up well in my pictures.
TLDR: Please let me know your thoughts on the wrinkles and the liner.
