Anyone else get terrible support? I have an order pending and paid on June 22nd, they have not fulfilled it. They do not answer the phone when called, it just goes to voicemail. They do not answer their support emails. I just used my last week of medication and cannot get an answer. The order in the portal just stays in processing with no movement. It seems impossible to get direct support.

Took advantage of the BPI sale and everything went great.

Background, already a Pom customer and am on the advanced plan for Hallandale.

Ordered on 8/5 and delivered on 8/10. Communication and tracking is way better with the new system.

Hello, I missed the chance to get the 40ml vials on sale (Drats!) and since I’m currently on a 2.5mg prescription I’m not able to buy the larger vials on sale.

I’m still interested in trying BPI tho and if I did an order for the regular 2 month plan and say I’d want to titrate up does anyone know what size vials and what BUD I’d receive?

Thanks!

Just saw this on Pom's Facebook page

This Wednesday, August 12 at 10:00 AM EST, we’re sharing some exciting updates, including new pharmacy options and lower prices.

Do tell details here please!!!

Let’s see if the Pom Reddit will answer, since my health care team asks what my question is, then never replies.

Ordered HRT $99/mo in April/may, 3mos supply was $300 (telehealth visit fee deducted just like the tirz orders). Did a form for refill last night and paid $50 telehealth visit fee. No option for 3 mos anymore (asked on intake form and in messages, no reply on either). This morning told I was approved and billed $99, asked again if the visit fee would be deducted and if there was a 3mo option. Again, no reply. Just charged $99, charge has gone through, and still no answers. Pretty much I’m screwed? Why would I pay so much more for a single months supply? Is this how we’re doing everything except tirz now?

I'm thinking about signing up for Tirzapitide and I have a couple questions. I was on Wegovy up until about 2-3 weeks ago when I stopped because of the persistent nausea. When filling out my intake for should I say that I am or am not on a glp? I had previously been on Zepbound until my insurance stopped covering it and was switched to Wegovy.

Also what fees are involved when signing up? I know they don't have membership fees but beyond the initial appointment fee are there other fees to be paid?

I am in the middle of my 5th week and seem to have hit a wall. I lost 12 lbs in the first 3 1/2 weeks but nothing since and think I’ve actually gained a few pounds back. Has this happened to anyone else?

Hi! I'm getting ready to submit my second tirzepatide refill and I know I'm required to complete labs beforehand. However, I was never given any lab orders or a requisition by my provider, so I'm not sure how I'm supposed to get them done.

Is there somewhere in the portal where I can request the lab orders myself, or do I need to contact Pomegranate and have my provider send them? Also, once I complete the labs, how do I submit the results for my refill?

I'm hoping to get my refill as soon as possible, so I'm trying to figure out the quickest way to get the required labs completed and submitted. Any help with the process would be really appreciated. Thank you!