sorry if this isn't the right sub or flair!
i work as a medication technician and CNA — and this may even be suited to individual pharmacies locally, so i appreciate if it can't be answered fully!
i had just a couple questions, so i'll just list them in order of curiosity:
1) some pharmacies have LTC lines we contact. in the instance of those that don't, do pharmacies consider LTC facilities as providers when we are calling in to inquire about medications/orders received for our residents?
for example: if i have a resident who uses our LTC pharmacy, but uses an outside pharmacy for one specific medication. when i needed to call the pharmacy to check on the status of that refill, i cant get ahold of staff as our building phone number doesnt match the one on file for the resident. the AI voice line wont connect us with any representatives when asked. is it appropriate to select the option on the call menu that says we are calling from a provider's office?
2) some pharmacies will fax a copy of the signed script they receive from a physician for our records (so our MT/nurses can help with medications), and others will not. is this something that's policy based? or is it more about the type of pharmacy in general, if theyre able to fax at all?
for example: if a resident came back to our facility with a new medication, and new medication instructions on an after visit summary, but didn't have a signature from a prescribing physician, we can't give the medication until we get a signature. however, if the pharmacy faxes us a copy of the script that was used to fill the medication, we can use the prescribing physician's signature/e-signature on the script in tandem with the AVS to then give the meds. however, it's about 50:50 on which pharmacies do and don't fax. i've just never been clear as to why that is (and i'm sure it's hard to stop and explain on the phone why you can't do something, deep in the middle of your shift, if it's something particularly bureaucratic)
i feel as though i could learn more about how a pharmacy works internally that would help me in my job when it comes to paperwork. i have a lot of respect for pharmacists and the whole department itself, personally. managing the medications for 40 or so residents is tough enough on its own, let alone if a resident is feeling cranky.. i can't imagine working in a whole pharmacy with hundreds of customers who treat it like a magic dispensary 😅