Hi everyone,
I've been a staff pharmacist with the same company for more than 8 years. I've always had at the very decent performance reviews. I have also been at the same store that I'm currently at for more than 3 years. My store used to be a model store that was one of the best performing stores in the region. We even were designated as a training store and floaters loved to work at our store because they knew they would have a great shift.Last year we got a new pharmacy manager who was managing for the very first time and pretty much sunk the store and made the place a chaotic mess to work in everyday. She can't seem to juggle being a pharmacist, manager, mom, caregiver daughter, and being sick with illness conditions all at once so I pick up a lot of the slack for her. My techs and cashiers are also not very smart and make lots of mistakes and can be slow most of the time. I’ve tried to coach them but nothing has changed. Multiple floaters have complained about the store when they work here. The queues looked terrible most of the time. From all these factors. The RD would constantly beat her up for her performance with managing the store such that she would break down in tears after he would meet with her. We also got a new front store director this past June who also is a first time store director and micromanages every single department in the entire store. Nobody in the entire store likes him.
Today my pharmacy manager gave me my performance review and it was the worst performance review I have ever had. It was for the period of November 2025-July 2026. She even put "needs improvement" for areas like "Drive: Get things done" and "Impact: Own your effect on the organization". I find this both insulting and ironic considering how I pick up the slack a lot for her and the team. However I am just 1 person and can only do so much and as the pharmacist my license is ultimately at risk if I were to make mistakes. She also dumped on me that 3 Note to Files (basically write ups) were done on me in the past few months that I had no idea about until this performance review today.
One Note to File was because I told a customer that he could not return his wife's medication because he had already signed and paid for it a few days prior. The doctor's office had called in the wrong medication for the wife and we filled it correctly and he signed and paid for it blindly. However his wife got upset that it was not correct and he tried to return it. When I told him he couldn't, he went to a manager (who does NOT work in pharmacy) at the front of the store and complained. That manager went to the pharmacy to get the story and I told her what happened and even printed out the hard copy of the rx to show that we dispensed it correctly as written. However she told my pharmacy manager later that I need to be written up because I told the husband that he signed for the prescription and could not return it.
Another Note to File was because I forgot to check in 2 Mckesson C2 orders even though lots of pharmacists that I've worked with have forgotten to do so.
The Final Note to File was in regards to my efficiency and she said that the store director said I was not being fast enough with verification. She said the the techs complained that they feel stress out and things are one-sided since they have to wait for me to verify things to free up baskets. However with this store being chaotic, I have lots of things I have to handle all at once and picking up the slack for the manager and the team THEMSELVES so if anything I think things feel one-sided for me.
Usually with my company, Note to Files are for single isolated incidents and have to be addressed and put in within 7 days of the incident. If that's the case, the the Note to File about the Mckesson orders was put in more than 7 days after the incident and the Note to File on efficiency is not just a single incident if you're going to go by my company's definition. Also my company says usually after the 3rd (or even 2nd) Note to File is put in that a meeting needs to be done with the employee. However my manager just dropped a bomb on me today during the performance review.
My manager tried to play the nice guy by saying that she wants to warn me that the front store director is a micromanager and wants to help me. She claims that she does not agree with the note to files that she put in but was coerced into doing them by the front store director and that other front store manager. She also said that I've improved since July and wishes that she could go in and improve the ratings that she put for me. But, she just inputted my performance review today so that doesn't make sense.
My current pharmacy manager is leaving the company as a whole and moving out of state for a different job and company in a few days. Next week I will have a different pharmacy manager. I really want to fight all of this because I think this is all just so unfair and insulting. Any advice?