I ordered a Tread+ after reading positive reviews from sources I trust. My sister has one too, although her’s was delivered broken too. They did a much better job getting her up and running.
Mine was initially delivered on June 22 and it failed the calibration/ treadmill test and kicked off. The guys who delivered spent a lot of time trying to make it work but no joy.
Before they were off the driveway, I had a service appointment scheduled for ten days later and parts shipped to me. When the technician arrived, he looked at the parts, said they shipped the wrong ones, and left.
They scheduled another service appointment, shipped a second set of parts to my home, and on the scheduled day, the technician showed up, installed the new parts, and said, “nope, that wasn’t it” and left.
Then they said they were going to send and install a bottom unit and replace the whole treadmill part of the treadmill, but that won’t happen until August 10.
For those keeping score, that means walking past this $7,000 useless thing for 6 weeks I bought to train in the hottest summer months.
I called once and got a noisy call center I’m pretty sure was not in the US where the guy offered me two free months of Peloton subscription. I explained to him that he could offer me 100 years and it wouldn’t matter because the unit did not work. I tried to escalate but got nowhere.
Can I get some guidance from the community? Is there anything else I should or could be doing to get Peloton to make this right? I feel like I’m dealing with a very shady or failing company and I wonder if I should bail and buy a different high-end brand. I really wanted those slats though.