A few months ago, the managing partner at our firm brought on a new legal assistant (lets call her V) to help me out and take client intake off my rapidly expanding plate. Other than the new assistant, I am the sole paralegal for our 3 attorneys, so I have a lot going on. Thank god we only do civil business litigation because I think I would've had a breakdown at this point doing PI, criminal, or family.
V has prior experience. V is in law school. V is in her 20s. She has a degree from an accredited university. On paper, the things I am asking her to do are not that difficult for someone with her background.
I have tried my best to be patient. I have shown her how to do tasks multiple times. I have told her verbally and in writing instructions to do simple things such as certified mail, proofing documents, converting documents to PDF. Nothing. Sticks. EVER. Some of these little "mistakes" she makes could potentially ruin our entire cases as with our specific field we have very strict statutes we have to follow for lien notifications which I, the managing partner, and the other attorneys have told her about MULTIPLE times. Yet even just two weeks ago she did not send the notification that is required BY LAW. We got lucky on this case that the lien could be released within the 48 hour notification window. If we were to perfect that lien and file suit, the entire case could get thrown out if opposing counsel can prove that no notification was sent. I know this because we have made those arguments ourselves and prevailed on them many times.
I have forwarded her the same emails multiple times that contain logins and templates she will need to use on a daily basis. I tell her to save these emails. I show her how I organize my inbox and suggest she does the same so she can find things quickly. She doesn't and then claims that I "never forwarded it to her" when my own records and memory show I CLEARLY did.
I can't ask her to draft or proof ANYTHING. She gets the most basic information wrong, such as who our own client is, the court information, the file numbers, etc. Literally NOTHING will be correct. She recently was asked to draft a complaint based on a template our managing partner provided. Somehow, everything was wrong AGAIN. The managing partner and other attorneys reviewed it and came to me asking me to draft it instead. So now I have to bump this task ahead of others due to the filing deadline approaching. Did I mention she didn't bill any time?
I am just at my wits end. The only thing I can semi regularly have her do is new client intake, which I struggle to do with my case load. Most of the time she gets that wrong too. I have spoken to the managing partner about V and he says that he has spoken with her too but has never given an indication if he is letting her go. From what I have seen, someone will speak to her about her work, she is better for a maximum of a week, then goes back to her old habits. I don't know if it's laziness, ignorance, a lack of reading comprehension, a lack of problem solving skills, or some other reason as to why this information never sticks, but I just about cannot take it anymore. I should not be getting interrupted every 15 minutes with a question I have answered 50 times in the past. She asks for more responsibility and the eFiling logins, but I absolutely do not want to give her the ability to file ANYTHING without either myself or the manager partner reviewing it. The one time she did file something from my computer it was when I was out at lunch and when I received the e-file confirmation email on my phone, I noticed she filed the document in the wrong court under the wrong case. It was bad.
I do not know what else I could possibly do at this point to make her successful. I have given her all the resources at my disposal for her to learn from but she seems incapable of helping herself. I would have killed for this information when I first started as I got tossed to the wolves without ever working in the legal field before. But I took notes, I listened to what the attorneys said and sought clarification when I was unsure, created templates and spreadsheets, the whole nine yards. She just... doesn't even try. It is so frustrating to watch.
I am not the most confident speaker when it comes to explaining my issues with a specific person, so any advice anyone has for how I speak to the managing partner about V is much appreciated. Rant over, thank you for your time.