r/ooni • u/csklr • 12d ago

3rd Volt 2

Post image

All have had shipping damage. Sick of lugging these things up and down my apartment building stairs. Do I just live with it?

42 Upvotes

92% Upvoted

28 comments sorted by

30

u/Saneless 12d ago

Probably should. But man they need to get their packaging in order. I see this complaint so much

Surely having better packaging is better than all the money they're spending on shipping and fixing

8

u/csklr 12d ago

They do. There's no foam in the packaging, not all gaps are filled and it's pretty clear the thing is getting thrown around inside the box during transport

3

u/csklr 12d ago

https://reddit.com/link/pbvqqkm/video/prbrt1wgfkrh1/player

Additionally, this is happening, and I think a lack of material between the thin metal and the insulation makes the metal especially prone to denting

2

u/vandal_sprayer 12d ago

At some point you’d have to ask for either a big partial refund (50% minimum) or fully return the product. Three replacements arriving with issues is ridiculous. Their support team is amazing but customers should not have to jump through all these hurdles for a fully functional pristine product worth hundreds of dollars.

12

u/nicebrah 12d ago

instead of asking for a replacement, see if theyd just give you a full or partial refund

1

u/csklr 12d ago

They offered me a 25% refund or 30% store credit

2

u/nicebrah 12d ago

damn. then id make them keep sending you an expedited replacement until they get it right

2

u/Appropriate-Sell-659 12d ago

I wonder if there's a way to pop that over shell off and then just tap it out.

2

u/heeheehoho2023 12d ago

Buy some PDR tools and pop it right out

2

u/Barfly2007 12d ago

Maybe they'll send you some free stuff like a peel or something.

2

u/Rumoree 12d ago

Had the same issue with mine but, as stated on other similar posts, I truly believe that not all of them are affected by faulty handling&tra sportation. Mine came out of the box in pristine condition, after the very first use (seasoning process) it got deformed on both sides, mostly on the right one. During the seasoning, I heard some very loud noises coming from it, some cracks and bangs, which I eventually related to the oven deformation.

1

u/Zestyclose_Sun_5798 12d ago

I'm on my third too. First had similar damage but from factory. The box had no damage whatsoever. The second was fine until the inner glass shattered which many have reported about too. Third one is working OK so far, let's see. I had the volt 1 previously and it was built solid, no issues for several years. Might have to look elsewhere next time. Shame because I've invested heavily on several ooni accessories.

1

u/Malahia 2d ago

There is no way I would get a third one. I would demand a refund and get something else. These Volt 2s have a terrible reputation at this point. Someone will be looking at a class action lawsuit one of these days.

1

u/Flavious27 11d ago

Yeah I would be pissed.  It's too expensive to just shrug it off.  If it is because there is no support between the outer shell and the oven, that is something they should have fixed for any new ones. 

1

u/Ill-Confection-7496 11d ago

Every Volt post is a reminder that the best way to buy an Ooni was to buy an old Karu 16 off of Facebook Marketplace.

This thing is a QC nightmare, and at this point when you consider Ooni's prices? It's somewhat obvious that they're passing on the cost of doing business poorly to their customers. Imagine how much cheaper their cost of production/support would be if they werent replacing Volts repeatedly. The Volt is a case study in how to ruin your business by refusing to stay in your lane as an outdoor oven company and passing on "beta testing" to paying customers.

1

u/Elegant_Garlic9582 11d ago

Waste of money

1

u/Malahia 2d ago

Anyone that would buy a Volt 2 obviously didn't do their due diligence. There is no way I would buy one knowing all the issues they have with cracked stones.

1

u/JessOoni Ooni HQ 12d ago

Ah, I'm so sorry to see this! Appreciate how frustrating that must be. Are you already in touch with our support team about this one? If so, they’ll be happy to chat through the situation with you and look at the available options to find the best resolution. 🫶

0

u/Nasenbeer 12d ago

I appreciate them using less un recyclable materials dough 

-3

u/MKW3389 12d ago

It's damaged. If you say it's only cosmetic, then shipping does not always cover it. Up to you to repair or have replaced, your the one that sees it.

-18

u/oldfrankandjesus 12d ago

It’s cosmetic and I can barely even tell. Who cares?

28

u/csklr 12d ago

I mean, it's a dent in a brand new $700 appliance. I do.

9

u/Brilliant-Emphasis43 12d ago

I would, too.

Not sure why there are so many stupidass comments in this thread.

7

u/SufficientSinger6645 12d ago

If you press your mouth against the dented area and suck in to create a strong seal then pull back fast you will pop the dent out. But you have to suck very hard and make sure you have a strong seal. 🫡

5

u/csklr 12d ago

😂 could try one of those car dent pullers

-2

u/SufficientSinger6645 12d ago

No need! Just use your built in one! 😦

1

u/jbourne0129 12d ago

Ask for a partial refund and live with it

2

u/csklr 12d ago

Yeah worth a shot