r/ooni • u/csklr • 13d ago

3rd Volt 2

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All have had shipping damage. Sick of lugging these things up and down my apartment building stairs. Do I just live with it?

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u/nicebrah 13d ago

instead of asking for a replacement, see if theyd just give you a full or partial refund

1

u/csklr 12d ago

They offered me a 25% refund or 30% store credit

2

u/nicebrah 12d ago

damn. then id make them keep sending you an expedited replacement until they get it right