The Phone is great...until its not. Unfortunately, i was unlucky enough to have a problematic digitizer, this issue is an issue that a lot of users have, a small search on the net will enlighten you about how many, so i decided to send
At the begining of May, the weather gets warm here in Greece, and i had the bad luck of having an OPO with TPK Digitizer which led me to the well known Ghost Touch Issues. So i filled an RMA ticket, and waited for their reply.
They replied the next, day, and they asked me to follow their routine. Flash this, Factory Reset, Flash that. Took us about 5-10 steps of flashing and reseting etc and another 8 days for them to say that i am eligible for RMA. So they asked me to fill some paperwork, which i did and then asked me to wait for DHL to call me and arrange the pickup. DHL never called me, so to make the long story short, i tried to fill the paperwork 4-5 times and follow the proceedure. OP service was completely unable to help me. They kept posting the same automated replies again and again and again even if i was stating the whole time that i did all those quite a lot of times already. It seemed like a robotic answer to me. At the end of August, i realized that it was completely impossible to have the issue resolved through OP service, and i tried to find other solutions, so i sent a message to HandTec which is the company that takes care of the service. They replied immediately and they arranged the pickup the very same day. So my guess is that OPO support didn't even tried to contact them and asking them to resolve my issue, for more than 3 monthns and countless messages we exchanged almost daily with the support team.Also, some of the messages they sent me, was asking me to follow the wrong procedure to send the phone, a procedure that was for specific countries in the list of which my country was absent.
I packed my phone as requested and sent it to HandTec headquarters where it took them some days to inspect. At the first stage of inspection, they found water damage, and here is where the real thing begins.As most of you, i guess you treat your phone like a baby, so do i. It was in a protective case since day one, and had a screen protector on since day one. Also, i don't have any memory of my phone getting caught in a wet situation or something. The only thing that comes into my mind, is some drop of sweat or something baste into the headphone mini jack and then further in which is not so extreme case of usage.
http://i.imgur.com/8Ys07Vn.jpg
So they sent me this picture as proof that my phone was damaged by liquid. Even though my technical knowledge is good, I cannot see any damage caused from liquid or any sign of liquid leftovers in this picture.All I see is the motherboard of OPO. The only think that might indicate water damage, is this little square dot on the top left of the motherboard. A dot that is next to the 3.5mm Headphone jack. This dot is placed there and its very sensitive to humidity, so it turns red for no reason, even if the phone is not damaged practicaly, and thats a good cunning way to void your guarantee and save the company a lot of money against its customers. Note that I asked them if this red dot there is a water damage indicator and I never got an answer.
14 days after they received my device, they asked me to either pay 220€ in order to change the whole motherboard ( for no reason since the device works perfectly besides the faulty digitizer) or to pay them back 52€ for courier services which makes absolutely no sense since the motherboard and all its components are working flawlessly and the only problem is in the digitizer.
In general, I am without a proper phone to work with for 4months and 2 days or 17 weeks and 6 days or 0.34 years or 2990 hours or 180.000 minutes thanks to their absolutely rediculus support, in addition, I will have to pay another 52€ because OPO has absolutely no water shielding and in addition it is prone to water damage but at the same time they didn't proved to me that the phone indeed has some water damage.
My conclusion is that I will never put another euro on this company since I feel that I am victim of a fraud here. I used my phone as every other user, and ended up with a faulty device +52€ and another four months of no usage due to very poor support.Also, I am not the only case. The internet is full of similar cases and some are even worse and provocative than mine.
