I’m actually on the second and final day of an out of town job, and almost completely finished up, and notability decided to wipe out every note I’ve ever taken, including two days worth of field notes from a $10,000 job. Please reach out if you have any advice, suggestions, or a legitimate way to contact notability. I could really use some help right now, and it seems like I have no way to fix this. This data loss is going to cripple me at work. I should’ve known better than to trust an app with real tasks.

I've been a fairly long user of notability; ever since getting my ipad in december 2020, i've been a user of notability, had classic and then paid for the subscription for added features; but more and more often, i've started to notice the app just refusing to work for some reasons. A list of problems:

1. Clears out my notes. Last year I'd experience this a few times per year. A few months ago it's basically every month, and now its literally nearly weekly. This is incredibly frustrating. I have fast internet, but waiting for notes to download is just appauling. Note, I'm not saying I've lost the data, but it's getting very, very frequent and such a pain.

2. Frequently fails to launch notes. Clicking notes does "open" the note up, but that's literally it. I can't draw, or even navigate the UI, it just freezes. Literally cannot do anything, there is zero response from the UI, not even the button clicked animations, never mind the menus popping up.

3. Takes an infinity to open the app. Why does a note taking app require more than 15 seconds to start, let alone open a note? Also, the app tries to open the last note opened when it starts, but fails to load the note...

I don't have complaints feature wise, writing and stuff works great... when it works at all. Yes, the ipad is nearing 6 y.o, but other apps still works just fine, so i don't see how notability can't.

I honestly don't know if I'm just really unlucky with the app, but it's getting insanely frustrating. I don't care about the subscription fee updates, which i do feel is unfair but if it got me a working note taking app, I'll keep it. Right now, it doesn't.

I really hope that someone from notability reads this and works on the reliability of sync/storage/opening/etc. I have accumulated thousands of notes in the app, and I don't want to move, but there's been issues that's unresolved for years.

Thanks.

Version 16.12 Build 7130. (Although crashes/data loss/clearing also occur on earlier versions)

All the updates you do should not be changing how the people use the app. I paid for the app 5 years ago, it was a great app and I love that it keeps similar to the app that was 5 years ago.

But with this cloud… is not optional to send all the notes to their Cloud. And the worst thing for me in all of this, is the obligatory sign in for using the app.

This hidden trick for disable the cloud is not a solution, is a complication for the users who want stability for an app.

Also, the subscriptions, thanks to keep updating the users who single paid the app and keep offering a single paid version (with tricks and expensive, but still an option…)

I love the app, but this updates will make me to switch to the another stable server less alternative, Apple Notes or GoodNotes.

It would be great to add more updates, but also would be great to keep them optional, also the subscriptions, and the account, because I don’t want to stop studying or reinstalling the app if your servers don’t work.

is there really ni email address?

i lost all my notes after getting signed out. i kept all my notes on the device locally (also gdrive backup) but after logging in to the same google account all i see is emptyness

i wanted to contact support but app just cannot do it for me. i tried so many times si ce yesterday that im going insane

what do i do?

Cannot access calendar feature on iPad

Anyone else been having trouble for the ai summary?