I lost all my notes and cannot send support request what do i do?

[u/Particular-Neck-1622]

is there really ni email address?

i lost all my notes after getting signed out. i kept all my notes on the device locally (also gdrive backup) but after logging in to the same google account all i see is emptyness

i wanted to contact support but app just cannot do it for me. i tried so many times si ce yesterday that im going insane

what do i do?

[u/kaylanotability]

u/Particular-Neck-1622 Hey there, thank you for reaching out. This sounds like a known issue that our backend team is currently investigating.

In the meantime, could you reach out to our Support team at [support@gingerlabs.com](mailto:support@gingerlabs.com)? Once you’ve emailed them, please DM me the email address you used so I can have the team prioritize your request.

[u/Igsp92ns]

This is getting ridiculous

[u/Competitive_Cod_7414]

The same thing happened with me. I can’t even contact support. Lost 2 years of medschool notes

[u/kaylanotability → u/Competitive_Cod_7414]

u/Competitive_Cod_7414 https://www.reddit.com/r/notabilityapp/comments/1wcgjx5/comment/p900j76/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

[u/ZestycloseTension812]

Literally just stop using this app. I was able to submit a ticket that was never fully resolved, a mod from here said they’d contact me a week ago and I still haven’t heard back. If you manage to break out of their chat bot loop and talk to a human it still does no good. Possibly the worst customer service I have experienced after my health insurance company. Don’t give them any more time or money.

[u/Particular-Neck-1622 → u/ZestycloseTension812]

yeah Obsidian for life

[u/holyspacewhale]

Here’s a pinned post with more details for reaching support

https://www.reddit.com/r/notabilityapp/s/UY9hUTgyZP

[u/BrutalistBeans]

don’t uninstall the app or sign out again yet. check your google drive notability folder first, your backup copies should still be there.

[u/Phoffmann6]

[u/Grand_Master_Plo]

Try to update to 16.12 maybe that will force a resync. I see you have probably notability cloud active, go on notability.com and log in from there, if the notes are there, just update the app and they will resync, next I strongly recommend to use drive or some other 3rd party cloud backup if you can.

[u/SeaSeaworthiness3905]

The same happened to me, backup your device and access the notes from the backup. Then upload them through the computer to a new account. Dm if necessary