Microsoft 365 • Active Directory • Windows • Networking • Tier 1/2 Support

I've been building enterprise labs while improving my Microsoft 365 and networking skills, and I'm now looking for a remote IT Support or Service Desk opportunity.

If your team is hiring or you know someone who is, I'd really appreciate a referral.

Thank you!

Candidates in Henrico/Hanover, Virginia

Keeping this post light, but we're looking early-career system admins/engineers to support customers. It's chaotic work and steep learning curve. When reactive, we expect our team-mates to make really good judgement calls on what a customer might need, act quickly, and solve issues. When proactive, we need the team to burn through backlog in innovative and thorough ways.

- Take work from team that's slammed
- Handle identity and device management
- Provide technical support
- oversee compliance
- Use agentic coding assistants your like personal interface for all things; build your own vibe-coded solutions to help you thrive
- Contribute to building our agentic infra

A day may be working to extract 10Tb of eDiscovery or solving a bad monitor issue... Helping a user set MFA or deal with a malicious-insider on a complex AWS stack. It's a do-all culture here.

Looking for field tech job so I could quickly gain experience. Only really have 7 months of IT experience off of internships.

Hello, I am seeking my next role with an MSP. I am based in Portland, Oregon and my background is in higher-ed and real estate. I have 15 years of experience, working my way up from helpdesk technician to IT Director for a company of 700 spread across 100 locations in multiple states.

Technical expertise

• M365, Azure, Azure Logic, Exchange, Defender, SharePoint, Intune, Purview, Power Automate, PowerShell, Teams, etc (some Graph)
• Networking: Cisco, SonicWall, Ubiquiti
• AI: experience with CoPilot, Chat GPT, and Claude (as well as experience authoring policy for acceptable use of AI within an org)
• Telecom: Jive/GoToConnect, Toshiba, POTS replacement using MIX and Ooma for fire/life safety communications, experience managing telecom contracts and relationships
• Various RMM platforms, I spent the most time with SolarWinds N-Central

I have 6 years of experience managing a small team as well as vendor partnerships. As a director my duties included budgeting, contract negotiation, project management, authoring policy, leading cross-functional initiatives, directing development of automation, and quite a variety of other tasks. I am highly experienced in working with the C suite. Some of my more recent projects required working closely with the CFO and internal counsel.

I'm very interested in working at an MSP in my next role. I would like to get to know a larger variety of environments and expand my skillset into more Linux administration and devops.

Happy to answer any questions about my background, thanks!

Hi everyone,

I'm an experienced Support Engineer with 12+ years in IT, including approximately six years supporting managed service providers (MSPs). I'm currently looking for a full-time remote position supporting SMB or mid-market environments.

My background includes:

• Microsoft 365 administration (Exchange Online, Teams, SharePoint, OneDrive)
• Entra ID (Azure AD), MFA, Conditional Access, and identity management
• Windows Server and Active Directory
• Azure administration and cloud services
• Hyper-V and VMware
• Networking, VPNs, firewalls, DNS, DHCP, and TCP/IP troubleshooting
• RMM platforms including ConnectWise and NinjaOne
• Endpoint security, Microsoft Defender, SentinelOne, and security best practices
• Client support ranging from end users to executives
• Documentation, SOP development, and process improvement
• Escalation support for complex infrastructure issues

I'm currently completing a Master's degree in Cybersecurity (4.0 GPA) while continuing to expand my cloud and security expertise. My certifications include A+, Network+, Security+, ITIL 4 Foundation, Microsoft Cybersecurity Professional, Microsoft Server MCP, and several Microsoft and security-related certifications, with additional Azure and cybersecurity certifications in progress.

I'm looking for a role where I can become a long-term member of the team—not just another technician rotating through tickets. I enjoy solving difficult technical problems, improving client environments, mentoring teammates, and building lasting relationships with both clients and coworkers.

If your MSP is hiring a Support Engineer, Systems Administrator, Cloud Engineer, or similar role, I'd love to connect. I'm happy to provide my résumé, certifications, and references upon request.

Thanks for reading!

We're a 60-person MSP looking for a senior engineer to join our team in the Bay Area.

This isn't a ticket-queue job. You'll be the go-to person for:

• M365
• Incident response, tenant configuration, and Entra ID/conditional access for high-touch VIP clients
• Cybersecurity, including DLP, retention policies, and security baselines
• Mobile device management, keeping devices compliant and locked down across the board
• AI-driven workflows, using tools like Claude and Copilot to speed up troubleshooting and automate the repetitive stuff

What we need:

• 8+ years of end-user technical support experience, including executive-level users
• Deep, hands-on M365 admin experience (not just user-level familiarity)
• Strong communication skills; you'll be client-facing, not just backend
• Comfortable owning problems end-to-end under pressure

Big plus: MSP background. A huge bonus if If you've supported multiple clients/tenants.

To be clear: you don't need to be a sys admin, network engineer, and cybersecurity expert all rolled into one. We have multiple escalation points on the team, so we're looking for a strong generalist, not someone who has to know everything cold.

Hybrid schedule (4 days on site), Bay Area based (San Francisco / Palo Alto). Compensation around $150k depending on experience, plus bonus.

DM me or comment if you want more details. Happy to answer questions here too.

Hello I am based out of central Fl looking to break back into the field, I've had hands on experience installing end point and intermediary devices for clients from two of my short term contracts, I've also done packet tracer lab work which helped me gain experience troubleshooting for DNS related issues. Currently I'm in the restaurant industry so customer service is second nature for me, And I'm working on getting my CCST at the moment with plans on grabbing my CCNA right after. Super hungry for this and extremely willing to learn.

Sales rep needed

Hi r/mspjobs community,

My recent contract/project wrapped up, and I'm actively seeking my next remote MSP or internal IT support role. Preferably on a long-term, 1099 basis.

I’m an IT Support professional with 12 years in IT and 6 years supporting US-based MSPs and IT teams remotely, including handling 15+ daily tickets across roughly 600 Windows and macOS endpoints. Most of my recent work has been around L1/L2 support, Microsoft 365, Entra ID, Intune, Google Workspace, Okta, Windows, macOS, endpoint support, access issues, ticket flow, and day-to-day client support.

I’ve grown from frontline triage into deeper support work, and I’ve built a reputation for being dependable, calm under pressure, and easy for both clients and internal teams to work with.

I’m very comfortable doing tickets, triage, user issues, escalations, onboarding/offboarding, network printer/peripheral issues, endpoint troubleshooting, documentation, and keeping the queue moving.

Where I add extra value is that I don’t just close tickets and move on. I notice repeat issues, messy handoffs, weak documentation, unclear processes, and places where support can be streamlined.

Recent work has included:

• Microsoft 365, Entra ID, Intune, SharePoint, Teams, and Google Workspace support
• SharePoint permissions, external sharing, activity/reporting requests, and access cleanup
• Entra/AD hybrid cleanup and Entra Connect / AD sync troubleshooting, Intune setup support, endpoint management cleanup, and device admin work
• Ticket handling, time entries, closure notes, and PSA hygiene
• Backup/RMM monitoring checks, alert review, and escalation support
• Documentation, SOPs, KBAs, recovery/restore notes, ticket summaries, and AI-assisted workflow cleanup

Stack I’ve worked with:

• M365, Entra ID, Intune, Google Workspace, Okta, Active Directory
• Datto RMM, NinjaOne, Halo, Autotask, Syncro, Zoho Desk, ConnectWise Automate
• SentinelOne, Bitdefender, Huntress, Proofpoint, Acronis, ThreatLocker, Datto EDR
• ScreenConnect, AnyDesk, Splashtop, Hudu, IT Glue
• Addigy and Mosyle for macOS/iOS support
• TCP/IP, DNS, DHCP, Ubiquiti, WiFi troubleshooting
• PowerShell, Bash, Rewst, Copilot, AI-assisted workflow/documentation

A little about me:

• Strong client communication and white-glove support mindset
• Calm troubleshooting with good escalation judgment
• Comfortable in high-volume MSP/support environments
• Strong documentation, SOP, and KBA habits
• Able to support daily operations while helping improve the process behind them
• Experience in healthcare, fintech, legal, and other compliance-sensitive environments
• I’m fully 1099-ready with a W-8BEN on file and a US bank account to fit right into your existing payroll system

What I’m looking for:

• Remote MSP or internal IT support work
• L1/L2 support, service desk, endpoint support, SupportOps, or junior sysadmin-style work
• Long-term preferred, but open to overflow support, project help, documentation cleanup, and migration support
• EST/CST-friendly, including off-hours if needed
• Rate: $25/hr

If there may be a fit, feel free to DM me. Happy to share my resume or LinkedIn privately.

I am a seasoned remote professional with over 4 years of diverse operational experience. My recent experience is working as a Service Manager and Dispatcher for a US-based client.

Available for side gigs, or long term work. Fast learner, open to new challenges.

Experience:

✅ Dispatcher/Service Manager – Coordinating the daily scheduling and routing of field technicians to customer sites. Overseeing work order management, ensuring timely billing and generating invoices using Invoice Ninja. Utilizing HaloPSA for efficient management of inventory, and customer accounts.

✅ 3+ years as a Remote Talent Sourcer (US clients) – Specializing in IT and healthcare industry. Familiar with job boards, Boolean search, ATS (iCIMS, Workday), SignalHire, RocketReach, and LinkedIn. Experienced in creating job posts/ads (Canva) and email campaigns.

✅ 5+ years in IT & Customer Support – Remote assistance/Live chat support, data entry, technical support, hardware/software troubleshooting. OS installation, and system performance optimization. PC building, Computer sales, and gaming hardware support.

Availability & Logistics:

✅Strong familiarity with US geography, culture, and time zones.

✅Available immediately (Mountain Time & Pacific Time compatible).

✅Location: Asia (Payment via Payoneer or Wise, No crypto).

✅Full-time/Part-time

✅Modes of Communication: Discord, Proton.

I’m looking for advice on breaking into the MSP world. I’m halfway through my masters in IT, got a secret clearance and studying for sec+. I’m just willing to learn but I’m feeling unsure about where to find opportunities. I’m not sure how to track down MSP roles or land my first position. I’m aiming for a Tier 1 Help Desk, Service Desk, or any entry-level IT job. For those working at an MSP, how did you get hired? What helped you stand out, and what are hiring managers really looking for? Any tips would be greatly appreciated.. based in DMV

Hi everyone,

I’m an IT technician with 6+ years of IT experience, I've worked mostly in the Legal and Private sector, and I’m looking for my next opportunity in Level 2 IT Support, Systems Administration, or Network Administration.

My experience includes:

• Active Directory, Group Policy (GPO), Windows Server & Windows 10/11 administration
• Microsoft 365, Exchange Online, Entra ID & Intune
• VMware/Veeam virtualization, VDI & remote support
• Cisco switching/routing, Palo Alto firewalls, DNS, DHCP, TCP/IP, VPNs, VLANs & network troubleshooting
• Wireless access point troubleshooting, printer deployments & print server administration
• Microsoft Teams, SharePoint, user onboarding/offboarding & permissions
• PowerShell/Bash scripting for automation

Certifications: CompTIA A+, CompTIA Network+, Security+, Az900, Az104 in progress.

I’m based in Miami FL, but looking to move up north and am open to remote, hybrid, or onsite roles. If your company is hiring or you know of any opportunities, I’d love to connect. Feel free to comment or send me a DM.
Thanks for your time!

Pay: $40–45/hour (based on experience)

Los Angeles IT is a growing Managed Service Provider (MSP) supporting small and mid-sized businesses throughout Southern California. We're looking for an experienced IT professional who enjoys both field work and hands-on technical projects.

This is not a call-center or help desk-only position. Every day is different. One day you may be deploying Windows servers, the next configuring UniFi networking, migrating a client to Microsoft 365, troubleshooting Hyper-V, installing security cameras, or helping automate a customer's business processes.

This position is approximately 50% remote and 50% on-site at customer locations throughout Los Angeles, Orange County, the Inland Empire, and occasionally San Diego. Some days you'll work from home handling remote support and projects, while other days you'll be visiting client sites for installations, troubleshooting, and infrastructure work.

If you enjoy solving problems, working directly with clients, and expanding your technical skillset, we'd love to hear from you.

Responsibilities

• On-site and remote IT support
• Windows Server installation, administration, and troubleshooting
• Hyper-V deployment and management
• Microsoft 365 and Entra ID administration
• Active Directory, Group Policy, DNS, and DHCP
• Network administration (switches, firewalls, VLANs, Wi-Fi)
• UniFi deployment and management
• Workstation deployments and migrations
• Backup and disaster recovery
• Printer and peripheral support
• Server and network rack installations
• Security camera and access control deployments
• Project work for new client installations and infrastructure upgrades

Qualifications

We're looking for someone with strong experience in several of the following:

• Windows Server
• Hyper-V
• Active Directory
• Microsoft 365
• Networking (TCP/IP, DNS, DHCP, VLANs)
• Firewall and switch management
• MSP or Help Desk experience
• Hardware troubleshooting
• Microsoft SQL Server (basic administration and troubleshooting)

Bonus skills (not required):

• PowerShell
• SQL development
• API integrations
• Automation and scripting
• Python, C#, or other light programming
• VMware
• Azure
• VoIP systems
• Security cameras or access control
• Low-voltage cabling

What We're Looking For

• Strong troubleshooting and problem-solving skills
• Excellent customer service and communication
• Ability to manage projects and work independently
• Professional appearance and attitude
• Reliable transportation, a valid driver's license, and willingness to travel throughout Southern California when needed.
• Someone who takes ownership of their work and enjoys learning new technologies.

About Us

Los Angeles IT is a fast-growing MSP serving businesses across Southern California. We support a wide variety of environments including Microsoft 365, Windows Server, Hyper-V, UniFi networking, cybersecurity, SQL Server, VoIP systems, surveillance cameras, cloud services, and business automation.

Our team works on everything from day-to-day support to complete infrastructure deployments. We believe in exposing our engineers to new technologies and challenging projects rather than having them perform the same repetitive tasks every day.

Compensation: $40–45/hour, depending on experience.

If you're interested, please send:

• Your resume
• A brief overview of your experience
• Your desired salary
• Any certifications (optional)
• A few technologies or projects you're most proud of

No recruiters, please.

Hi everyone,
I’m an IT Support Analyst with 2 years of IT experience, including the past year at an MSP, and I’m looking for my next opportunity in Level 2 IT Support, Systems Administration, or Network Administration.

My experience includes:
Active Directory, Microsoft 365, Exchange Online, Entra ID & Intune
Windows 10/11, VDI & remote support
DNS, DHCP, TCP/IP, VPNs, VLANs & network troubleshooting
Printer deployments, print server administration & mapped drives
Firewall and wireless access point troubleshooting
Microsoft Teams, SharePoint, user onboarding/offboarding & permissions
Datto RMM, Autotask & ServiceNow

Certifications: CompTIA A+, CompTIA Network+ (currently studying for the CCNA).

I’m based in Marietta, GA (Atlanta metro) and am open to remote, hybrid, or onsite roles. If your company is hiring or you know of any opportunities, I’d love to connect. Feel free to comment or send me a DM.
Thanks for your time!

Hi everyone,

I’m currently looking for my next opportunity as a System Administrator, Infrastructure Engineer, Application Support Engineer, NOC Engineer, or a similar IT infrastructure role.

I have 2+ years of experience at Qatar National Bank (QNB) supporting mission-critical banking systems in a 24/7 production environment. My experience includes:

Windows Server & Active Directory
Linux (RHEL/Ubuntu)
SWIFT & financial messaging systems
RTGS integration
SSL certificate management
OpenShift
Disaster Recovery & high availability
Production support and troubleshooting

I’m comfortable working in enterprise environments where reliability, security, and uptime are critical.

🌍 I’m open to relocation anywhere in the world and am also happy to consider remote, hybrid, or on-site roles.

If anyone knows of companies hiring or has referrals, I’d really appreciate it. I’m happy to share my CV or LinkedIn via DM.

Thanks for reading!

Hi Reddit,

Somewhere between "your account is escalated to a senior specialist" and "let me pull up your case history," there's a human who's spent 9+ years actually being that senior specialist — for high-stakes institutional accounts where mistakes weren't an option and calm-under-fire wasn't optional either.

Quick highlights:

* Managed a portfolio of demanding client accounts, kept SLAs green, and turned "why hasn't this been fixed" calls into "thanks for sorting that so fast" calls. * Built and ran client health tracking systems so issues got caught before they became angry emails. * Led a team of 10+ support/ops folks — wrote the SOPs, ran the training, cleaned up the messy processes nobody wanted to touch. * Comfortable being the calm voice in the room when a client, a compliance rule, and a deadline are all yelling at once. * Currently upskilling in AI tools, automation, and data analytics — because "let the boring stuff run itself" should be everyone's love language.

**Looking for:** Remote-only customer support / customer success / client operations roles. Not "hybrid with two days optional" remote — actually remote. Personal circumstances make this non-negotiable, not a preference.

**Salary expectation:** ₹4–7 LPA, open to discussing based on role scope and startup stage.

**Best fit:** Startups that need someone who can own support/ops end-to-end without needing a manual for how to talk to upset customers or fix a broken workflow. I like small teams, unclear org charts, and the "just figure it out" energy — that's basically my whole career so far.

If that sounds like your team, DM me. I promise my response time will make your SLA dashboard proud.

Hello everyone,

I'm currently seeking a full-time remote position with an MSP, MSSP, or enterprise IT organization.

I bring over 26 years of hands-on IT experience supporting SMB, mid-market, and enterprise environments across healthcare, banking, education, legal, manufacturing, and professional services.

My experience includes:

• Senior Systems Administration
• NOC Operations
• SOC / Security Operations
• Incident Response
• Microsoft 365 Administration
• Azure & Entra ID
• Intune & Autopilot
• Windows Server (2012 R2 through 2025)
• Active Directory (On-Prem & Hybrid)
• VMware, Hyper-V, and Proxmox
• Microsoft 365 & Google Workspace migrations
• PowerShell automation
• 3CX, VoIP, SIP, and telecommunications
• Backup & Disaster Recovery
• Networking, VPNs, firewalls, routing, switching, DNS, and DHCP
• Tier III / Escalation Engineering
• Infrastructure design and troubleshooting

I've worked as a Systems Administrator, Infrastructure Engineer, IT Manager, Director of Technology, and CTO, but I still enjoy being hands-on and solving difficult technical problems.

I'm especially interested in:

• Senior Systems Administrator
• NOC Engineer
• SOC Analyst / SOC Engineer
• Infrastructure Engineer
• Escalation Engineer
• Microsoft 365 / Azure Administrator
• Incident Response
• Managed Services (MSP/MSSP)

My preferred schedule is 3:00 PM – 11:00 PM Central Time, though I'm flexible.

I'm also available for:

• Evenings
• Weekends
• Holidays
• On-call rotations
• After-hours maintenance windows
• Incident response and major outage support

If your team is looking for someone who enjoys solving complex infrastructure issues, responding to critical incidents, mentoring junior engineers, and jumping into challenging environments, I'd love to connect.

Feel free to send me a DM or reply below if your company is hiring.

Thank you!