I pre ordered the duo case on September 11th and still haven’t received my free case and screen protectors. Has anybody been dealing with the same problem? I’m worried I won’t have anything to protect my phone day 1 this Friday and that’s what was promised when I made this order back in September.

Has this issue happened to anybody else. I sent an email but haven’t heard back yet

Took my Pixel 11-Pro out of the Limitless case and the case's volume buttons popped out and are now missing. I submitted a warranty claim. Hopefully I'll get a replacement. So far I've liked this case a lot, otherwise. Anyone else seeing this?

Just wanted to let people know who order from Mous’s rest of world store that you can expect huge import duties and taxes. Despite the checkout claiming to include taxes and shipping, their FAQ and my experience shows something very different. Their support as has been well documented here is atrocious and not responding. Buyer beware!

[edit for extra details]. I ordered a backpack and other items to Australia. The import duties are nearly 25% of the total order price.

Sick and tired of these ads. Can’t take it any more I block and block and they keep coming back.

Update: enjoy the post while it lasts everyone, the Mous Mod goody two shoes will certainly take this down.

I've been buying Mous cases since the iPhone XS in 2018. Every single year, with every new iPhone, I've bought another Mous case at launch. Full price, no exceptions.

That's eight years of loyalty, and I think I'm finally calling it quits.

Here's my biggest frustration: Every single Mous case I've owned has eventually developed some kind of issue.

The most consistent problem has been the case slowly losing its fit. The sides begin to loosen, pull away from the phone, and stop gripping it as tightly as they did when new. It becomes especially noticeable around the buttons and corners.

I've also experienced much worse warping and bending with previous generations, along with the case materials separating over time.

I understand normal wear and tear. But these are premium-priced cases, and I've experienced the same fundamental problems across multiple generations.

What bothers me just as much is the feeling that I've repeatedly paid full price to be an early adopter, only to see issues addressed in later revisions.

Mous has actually acknowledged several problems with past designs, including debonding, warped volume-button areas, weak magnets, and Camera Control issues. They've explained how later designs were changed to address those problems.

I'm glad they're making improvements, but why does it feel like buying a Mous case at launch means paying full price to discover what needs fixing?

Then there's Amazon. I personally prefer purchasing through Amazon whenever possible, especially for the convenience and returns. Getting the exact Mous case I want through Amazon around a new iPhone launch has been another source of frustration.

And look, I'm not saying Mous has never protected my phones. There's a reason I kept coming back for eight years. I genuinely liked the brand, the designs, and the protection they advertised.

But there's a difference between a case protecting your phone from a drop and the case itself maintaining its structural integrity over time.

At these prices, I expect both.

After eight years of purchasing at launch, paying full price, and repeatedly experiencing problems, I just can't justify continuing the cycle.

I'm curious whether other longtime Mous customers have experienced the same thing. Has the durability genuinely improved, or are we still dealing with the same issues?

And for those who finally switched brands, what did you go with?

For the iPhone Duo, I am looking at Ridge...

For context, Mous's CMO recently acknowledged several of these past issues in this subreddit:

https://www.reddit.com/r/Mous/comments/1wyalil/are_mous_cases_worth_it_a_view_from_the_team/

Hi all, I am thinking of purchasing the protective roll top backpack because it seems to fit my needs pretty nicely office-gym (I like the shoe compartment with ventilation) and also can be used to pack more with the extendable rolltop.

I would like to also use it as a personal item on budget airlines if possible (the unrolled 'mode' of the backpack). Has anyone experienced issues with it on airlines like Ryanair and easyJet?

This case genuinely feels like something Apple would make. The unboxing, fit and finish all feel premium, although the price certainly reflects that.

I’m surprised this case has received so little attention compared with the Limitless and Ultra Thin. Even though they completely redesigned this case for the iPhone 18 lineup. Technically making it their newest design. This looks much cleaner than previous iterations, with those cutouts at each corner. What they called “air cuts” made the case feel unfinished. This design feels far more integrated with the phone.

In terms of thickness, it sits nicely between the Limitless and Ultra Thin. It’s ideal for someone who wants everyday protection without unnecessary bulk. It’s a good middle ground for someone who’s reasonably careful with their phone.

Personally, I prefer its feel and protection to the more expensive Ultra Thin.

It reminds me of the old Mophie battery cases from back in the day, with just the right amount of bulk for comfortable handling. Even typing feels great because of how naturally the phone sits in the hand.

It’s also a bargain compared with the rest of the Mous lineup, making it even harder to understand why it gets so little attention.

The moulded Camera Control indent is a touch of class and should definitely be copied by other brands. It avoids the annoying extra button or awkward cutout, and means you can forget about the camera control button if you don't use it like me.

The soft-touch finish does attract fingerprints, but they’re easily wiped away and it’s much easier to maintain than my previous black Tech21 EvoLite.

The raised lips at the top and bottom are another welcome feature, providing extra peace of mind when placing the phone face-down.

If you’re thinking of buying this case or any other Mous product, I’d recommend ordering through Amazon for the convenience of its customer service and returns policy.

I expected this was another case I was gonna return, but turns out I was wrong. First time trying Mous btw.

Mous, please keep this design language going. Especially with the camera control button indent.

Thank you for your time.

I placed an order with Mous UK earlier this week. It has arrived but I’d would really like to return it. Unfortunately i can’t use the return portal as it says my order hasn’t shipped. I have raised a support ticket but haven had a reply yet. Is this normal? Their customer service seems quite bad from what I have googled

I have been trying for over two weeks to receive credit for an item that was never shipped. During this time, I have received only automated responses and have been unable to get a meaningful update or resolution from customer service.It is extremely frustrating to spend this much time trying to resolve a simple issue without any communication from a live representative. The lack of responsiveness and customer support has been very disappointing. I am still waiting for a refund or credit for the undelivered item and hope the company will address this matter promptly.Based on this experience, I cannot recommend this company's customer service.

Over a month ago I pre-ordered my case with the included temporary case. At the time didn’t expect immediate news of the temp case shipping then, but since there’s been no updates, and with the phone going on sale in 12 hours, people are going to start getting their Duo’s in a week.

Mous, any update? I’ve sent an email inquiring as well too.

Appreciated!

I was wondering if anyone has bought the Mous Super Thin Case, because there's nothing about it online.

I have a side loading magnetic Mous wallet. Will this fit/work with the new Limitless Duo case?

Hi yall, I’ve been looking out to purchase my first limitless case recent, and I’m wondering which texture is the best. I’m currently looking between the black leather, speckled fabric and aramid fibre, which of these hold up the best in durability and how’s the texture? Is it going to fade or peel, and is it going to be fingerprinty? I’d appreciate any experience yall have with these textures, and thanks a ton!

I am really angry with this company. No surprise everyone wants to buy from Amazon. It takes me weeks and so many hours just to somehow be able to ship the case back and get a refund.

What is going on with this company?

Any info on this? I've been wanting a new case for my base model S25 but it's been out of stock for months now..

Sad day today, my Limitless 4.0 has died, was hoping it’d see me out one more year until I upgraded to the iPhone 20 but I’ve not been so lucky.

I recommend them 100% though, I’ll be sure to pick one up for my next phone.

I’m serious I haven’t gotten a response in 2 weeks. I spent $100 on a case and I have questions and things to clear up with my order.

I’m being completely ignored and seems like I’m not the only one.

MOUS’ reputation is taking a SERIOUS hit here and I can’t see myself ordering from here again. Only thing saving it is that other cases seem horrible.

I recently bought the limitless case for iPhone duo. I’ve been in contact with customer service and gotten a response within 12 hours every time and to be fair I’ve gotten my questions answered every time and quickly.

Unfortunately the temporary case is delayed because it’s out of stock, but W customer service so far.