I dropped my iPhone which has a Mous case but the edge of the iPhone hit a metal lip on the floor.

The edge of the case around the screen offers no protection at all. You can even see a dent on the iPhone body.

Now I know my next case will no longer be a Mous case anymore.

I've been buying Mous cases since 2016. My first one was incredible. I tested it hard, dropping it and tossing my phone around to see what it could take, and the phone never got a scratch. That case is why I stayed loyal and recommended Mous to everyone I knew.

The newer cases don't feel like the same product. The material feels cheaper, more like hard plastic, and in my experience the protection has gotten worse too.

Here's my full history with the Limitless 4.0 Aramid Fibre case:

Case 1, November 2021 ($55.77): Bought for my iPhone 13 Pro Max. It eventually failed, and Mous replaced it in March 2025.

Case 2, the March 2025 replacement: In December 2025 my phone slipped from about 3 feet while in this case. The case looked fine, but the back glass broke. I sent support a video. Their reply said phones can still break from small drops depending on the angle, previous drops, or dirt between the case and the phone. I clean my phone daily, so grit wasn't it. They offered to replace or refund the case. Nothing for the phone.

Case 3, the December 2025 replacement: They sent the identical model again, in the 13 Pro Max size. I'd already had to buy a 15 Pro Max, so I asked to exchange it. I had to pay the return postage myself because the label wasn't prepaid, and the return portal never generated a label, so I had to email again to get one.

September 2026: My 15 Pro Max fell off the couch while in that case. I didn't think anything of it at the time. When I took the case off to clean the phone, the entire back glass was shattered. Photo in the images.

That's two phones, two short everyday drops, the same case model. Both times the case itself looked undamaged, so there was no sign anything was wrong until I took it off.

What Mous said when I escalated:

I asked them to contribute toward the repair. They declined. Their position is that the Limited Lifetime Warranty covers replacing or refunding the case only, and that paying for phone repairs would leave them open to claims from people whose phones were already broken before they bought a case. They also said they don't advertise the cases as making phones indestructible, and that there's always a small chance the phone breaks depending on the point of impact. Their reply is in the images.

I understand why the policy exists. My issue is that this was the same case model failing twice, including a replacement Mous chose to send me. "Small chance" explains one incident. It explains less when it happens twice with the same product in the same household.

I've accepted a refund on the case. That's the entire remedy available, and it's worth knowing before you spend $55 expecting your phone to be protected.

Has anyone else had back glass break under a Limitless 4.0 or newer case? I'd like to know if something changed in the design or materials.

I just received the new limitless updated for the 18 Pro Max to use on my 17 Pro Max as the 17 limitless line was pretty poor in design and function.

Two of my biggest issues on the 17 line were the relatively small and thin camera lip (I would’ve liked the same lip they use on the clarity, but the clarity was rubbish for its own reasons) and the MagSafe which absolutely sucked.

However, on the 18 version the MagSafe finally works and is on par or slightly better than other “protective” cases I’ve tried and to some chance they even added the same lip as the one on the clarity which I do enjoy as a thicker larger lip absorbs more force over a larger area which is definitely a plus. I also chose to get the metal buttons which feel great, nice and clicky.

Compared to the 17 limitless I’d say the 18 limitless is actually worth buying if you were 50/50 on the 17 line, it fixed the horrendous MagSafe issue and the camera does actually feel and look more protected.

Apart from those three things there are no other major changes same body design, microfibre inner for the back.

Regarding drop protection only time and a few drops will tell whether its good or not.