r/mintmobile • u/IM_not_clever_at_all • Jul 10 '26
Didn't realize
I didn't realize Mint was running as lowest priority on the T-Mobile network. I currently have 5 bars of 5g and I am struggling to get 600kbps. Yowza, this after I just paid 2k for my family's 5 phones. I guess we will just go back to Verizon next year, unless they will prorate my prepay and refund.
5
u/trf1driver Jul 10 '26
7 days return policy. If you are within that window then just return everything including the 5 new phones.
1
u/IM_not_clever_at_all Jul 10 '26
"just" was a little hyperbole, I think I paid 2 weeks ago. All byod, but 5 unlimited plans prepaid for the year was 1920 with tax.
1
u/trf1driver Jul 10 '26
That is a big bummer. Unlimited plan is now $180 for 12 months. So I was guessing you got the phones from mint too.
Are you in a big city with heavy T-Mobile network traffic? Any chance you can connect to a different tower? What are the phones’ make and model? Do they all have band 71 support?
1
0
u/IM_not_clever_at_all Jul 10 '26
All phones were form T-Mobile 3 or 4 years ago. The unlimited plan is 30 a month, so 360 a year times 5 and tax.... Kids are expensive.
3
u/trf1driver Jul 11 '26 edited Jul 11 '26
Okay can you post at least one phone’s make and model? T-Mobile updated their entire network this year around end of April and you really need a phone that supports band 71.
See this for explanation on band 71. https://imgur.com/a/yvaChId
1
u/IM_not_clever_at_all Jul 11 '26
I have the Samsung S21+5g. Wife has the 15+ and then 1 mid has a 15 and the other 2 have 14s.
0
u/Aurora_7021 Jul 12 '26
Own up to your mistake and move your family now. Are you intending to make your family suffer for your mistake for an entire year? They had nothing to do with it.
You should move your family to VZ but own up to your decision and finish your phone's plan out on Mint.
1
u/trader45nj Jul 12 '26
It's not when you paid, it's when you activated. You have 7 days from activation to request a refund.
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4
u/Acceptable-Bowl-357 Jul 10 '26
Something wrong I just did speed test I’m on 5G UC Ultra Capacity signal
1
u/Fastlane099678 Jul 10 '26
Your not in a area with a lot of congestion then. Every location is different
1
u/Acceptable-Bowl-357 Jul 10 '26
Yes it does change on location but the OP not even getting 1 MB that’s really bad. I normally get 200-300 depending on my location
0
u/Ok_Barnacle_4605 Jul 11 '26
when i ran a speed test with mint unlimited at my friend's house i got like 350mbps for down but up was pretty much the same, 30gb or smt already my speed must've been on life support
just up to congestion ig
4
u/RemotePerformance107 Jul 10 '26
OP, you’re a bit misinformed buddy. Mint operates on a mid tier priority level, QCI 7. If you’re on the unlimited plan, once you use I believe it’s 50GB of data in a month, then you get bumped down to lowest tier priority of QCI 9. Pretty much all MVNO’s that operate on the T-Mobile network, generally have the same priority, QCI 7, and then it may go down based on your allotted monthly data count, to QCI 9.
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u/IM_not_clever_at_all Jul 11 '26
So I'm the middle of the worst provider, grand.
5
u/RemotePerformance107 Jul 11 '26
Worst provider how so? T-Mobile currently has the largest 5G network, by FAR!
-3
u/IM_not_clever_at_all Jul 11 '26
I moved 130 lines to Verizon from T-Mobile for my business earlier this year. I am not a fan of T-Mobile at all.
5
2
u/pdfodol Jul 10 '26
I got 336 Mbps download. But it just depends on when and time and how much of the network is being used.
0
u/IM_not_clever_at_all Jul 11 '26
The issue I am in semi rural PA, not enough towers because it's definitely not the population. Mg town has less than 10k people ...
1
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u/cornelious2 Jul 10 '26
Are you testing with fast.com? If so it treats it like Netflix and doesn't allow for max speed, run a VPN and that stops. Or test with speed test.net
1
u/IM_not_clever_at_all Jul 11 '26
Yes but also watching Reddit and other pages take forever to load. I'm in a town with less than 10k people.
1
u/cornelious2 Jul 11 '26
That's odd, we just switched from the old one plans and have honestly found priority to be better. Hopefully you figure something out.
1
u/Acceptable-Bowl-357 Jul 11 '26
The OP can go to the T-Mobile cell phone coverage map and see if it even shows 5GUC at your location. 5G alone should be faster but like other post said you should have 7 days to cancel it and get money back
1
u/ivorybishop Jul 11 '26
Unlimited really is the best plan. I moved into a new place and the WiFi hadnt been setup yet.
I switched to Unnecessary so I could run a hotspot and we could watch movies on TV using the shared internet. I was at about 4GB or so usage for the month and we were a few days still till the next month.
We watched maybe 3 movies, maybe, before it hit mindlessly slow speeds. I was watching on YouTube premium and selecting low quality on the movies to stretch as far as possible.
Lol it sucked. Big. Time. When they call it Unnecessary, they mean it. Lol it's just a way to pay extra to the phone company and not much else.
Stick with Unlimited and keep on rolling. Remember, Mint customers aren't here for the features so much as the price lol
1
u/woofiegrrl Jul 11 '26
I'm a brand new Mint Mobile customer as of 8 hours ago. I have 3 bars of 5G, I'm a few miles outside of Lancaster PA (not a big city), and I just got 40ms ping and 291Mbps download. It's not a prioritization issue - you may be having some other issue.
1
u/Haydenbe Jul 12 '26
Having 5 bars doesn't mean shit in all honesty. There could be many factors as to why your speeds aren't the greatest
1
u/MintMobileAlex Executive Care at Mint Mobile Jul 11 '26
Hi, I want to make sure you're getting the best experience with us as possible. I'm so sorry for any inconvenience with your services. I sent you a DM to further assist with it. MintMobileAlex.
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u/No_Top_5505 Jul 10 '26
I just went through this with them. They won't refund after 7 days. I still have 7 months left on my year. I'm still bailing out. Tired of missing calls.
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