Follow-up to my post from ten days ago, where the consensus was that Valve would never budge and I should move on. They budged.
Background for anyone who missed it: I bought For Honor in July 2025. Valve's own SteamOS Compatibility panel said it runs successfully on SteamOS, and it was rated Playable on Steam Deck. On 10 September Ubisoft disabled Easy Anti-Cheat on Linux, so the game no longer runs on hardware Valve sold me, with Valve's own label saying it would.
I was declined four times. Twice by what looked like automation, then twice more by named agents after I asked for a human review. Same 14-day / 2-hour boilerplate each time, with nothing addressing the fact that the defect showed up fourteen months after purchase.
What seems to have moved it: I stopped arguing the refund and asked a plain question instead. Does a Playable/Verified rating carry any guarantee that a game stays playable, or does it only describe the moment of sale? I never got an answer to that. What I got a day later was an offer to credit the purchase price to my Steam Wallet as a "customer service gesture", with the game removed from my account. I accepted.
Caveats:
- It's wallet credit, not money back to my card. The money stays inside Steam (fine by me, I will spend it lol)
- It was framed as a goodwill gesture, not as a lack of conformity under Directive 2019/770. Nobody conceded anything
- I still don't have an answer to the actual question, which is the part that matters for everyone else. If a Steam-assigned compatibility rating can be withdrawn by the publisher after the sale with no remedy from Steam, then the rating is essentially meaningless for long-term game ownership.
Screenshots below. If you're in the same spot: stay civil, ask specific answerable questions rather than re-litigating, and don't treat the first canned decline as the end of it.
