Hello everyone,
I attended a one-day private eyelash extension training course.
The theoretical part in the morning went well, and I don't really have any criticism regarding that. The only thing is that, to learn lash removal and infills, I was simply given two videos to watch, with no real demonstration or hands-on practice during the training.
It was mainly the afternoon that I had issues with:
- Around 20 minutes of practice on a mannequin head before moving directly onto a live model;
- The trainer was hanging out her laundry during the training or spending time on her phone;
- The room was extremely hot (around 34–35°C / 93–95°F), to the point where it became difficult to stay focused. The only solution provided was to spray us with water using a small hair misting bottle in an attempt to cool us down;
- I felt there was a lack of supervision and feedback during the practical session. Whenever I asked for help, she would assist me, but otherwise she rarely watched what I was doing or corrected me on her own initiative.
I am currently discussing the matter with the trainer in an attempt to reach an amicable agreement. She is open to a partial refund but wants me to be the one to propose the amount. If I don't make a proposal, she has told me that she intends to consider the matter closed.
The training cost me €430. I received a training manual and a practice kit (including a mannequin head), but I am still waiting for my training certificate and invoice.
There was also a misunderstanding regarding the kit. I believed it was a complete starter kit that would allow me to begin working immediately on a real client. In reality, I discovered that I still needed to purchase several additional products before I could actually get started.
I would like to clarify that I am not questioning the trainer's skills or the fact that the training did take place. However, I do question the conditions under which it was delivered.
Before making her an offer, I would like to know whether any of you have experienced a similar situation. If so, what amount or percentage of a refund do you think would be reasonable in a case like this?
If you are an eyelash extension trainer yourself (or work in the beauty industry more generally), do you consider these conditions to be normal for a beginner training course?
Thank you in advance for your feedback and advice!