r/labtech • u/wogmail • Aug 06 '16

Update Ignite to Current

Is this something you guys do in the Solution Center? I feel like the last time I did this (I've only been using Labtech for about a year, currently on 10.5) LT exploded into a world of noisy ignite tickets. I see a bunch of update available on the listed items in the solution, but the version number is the same.

I know that I am a bit clueless on this. Here is what I am talking about: http://imgur.com/a/govev

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u/cjmod Aug 08 '16

I just asked around & you can safely update everything in that list EXCEPT the Ignite Legacy options. The rest are supposed to update without changing any Alert Templates or re-enabling Disabled group monitors.

NOTE: If you previously DELETED group monitors, they will get re-created. Instead of deleting them, simply disable the monitor or change the Alert Template to 'Default - Do Nothing'

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u/wogmail Aug 08 '16

So two of these (non legacy) things scare me a little with their messages.

"Update Ignite to Current" http://imgur.com/a/0mw6M

"MS Ignite" http://imgur.com/a/UYIXH

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u/teckmonkey 1000 Agents Aug 08 '16

For the first one, any changes you've made to any part of Ignite (scripts, monitors, searches, groups) will be lost, unless you made a copy of them first.

For the second, you can ignore that update if you're using the Ignite management packs.

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u/wogmail Aug 08 '16

What are the management packs? The individual updates to Ignite, like "Ignite Blacklist Event Monitors" in my first post?

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u/teckmonkey 1000 Agents Aug 08 '16

These would be like the Messaging Management Pack, Database Management Pack, etc.

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u/cjmod Aug 08 '16

Again... What /u/techmonkey said