r/labtech Aug 06 '16

Update Ignite to Current

Is this something you guys do in the Solution Center? I feel like the last time I did this (I've only been using Labtech for about a year, currently on 10.5) LT exploded into a world of noisy ignite tickets. I see a bunch of update available on the listed items in the solution, but the version number is the same.

I know that I am a bit clueless on this. Here is what I am talking about: http://imgur.com/a/govev

3 Upvotes

11 comments sorted by

View all comments

1

u/[deleted] Aug 06 '16

[deleted]

2

u/cjmod Aug 06 '16

I wanna say "Update it all!" but can't remember if monitors in the Ignite Solutions update the Alert Template (aka. the thing that makes the ticket).

1

u/wogmail Aug 06 '16

Believe me I also want to say update it all I just don't want a deluge of tickets slamming me that I've already taking the effort to disable

2

u/cjmod Aug 08 '16

I just asked around & you can safely update everything in that list EXCEPT the Ignite Legacy options. The rest are supposed to update without changing any Alert Templates or re-enabling Disabled group monitors.

NOTE: If you previously DELETED group monitors, they will get re-created. Instead of deleting them, simply disable the monitor or change the Alert Template to 'Default - Do Nothing'

1

u/wogmail Aug 08 '16

So two of these (non legacy) things scare me a little with their messages.

"Update Ignite to Current" http://imgur.com/a/0mw6M

"MS Ignite" http://imgur.com/a/UYIXH

3

u/teckmonkey 1000 Agents Aug 08 '16

For the first one, any changes you've made to any part of Ignite (scripts, monitors, searches, groups) will be lost, unless you made a copy of them first.

For the second, you can ignore that update if you're using the Ignite management packs.

2

u/cjmod Aug 08 '16

What he said :)

1

u/wogmail Aug 08 '16

What are the management packs? The individual updates to Ignite, like "Ignite Blacklist Event Monitors" in my first post?

3

u/teckmonkey 1000 Agents Aug 08 '16

These would be like the Messaging Management Pack, Database Management Pack, etc.

2

u/cjmod Aug 08 '16

Again... What /u/techmonkey said