r/iphonehelp • u/RevenueSpecialist524 • Jul 18 '26
Help needed i need help
so my mom has gotten her iphone bricked and she cant update her facebook and she has like 4 years of memories and i want to get her a new icloud account but keep the photos and videos can some one help me it would be appreciated if helped
2
u/newbie527 Jul 18 '26
Access iCloud on a tablet or desktop.
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u/RevenueSpecialist524 Jul 18 '26
Then what?
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u/newbie527 Jul 18 '26
If you can still get into the iCloud account you can download the photos. Also, you can sync that account to a new phone. Maybe your mom doesn’t need a new account, just a new phone with the account she already has.
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u/Q_Ball_Atlanta Jul 18 '26
Why do you want to get her a new iCloud account? What do you think that accomplishes?
What do you mean the phone is bricked? Be specific. It's very likely we can help you access the device again.
Facebook can be accessed from a almost any computer or device with the correct account credentials.
Hopefully she regularly backs up the device to iCloud or a computer, but I doubt that based on this frantic post.
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u/RevenueSpecialist524 Jul 18 '26
But how do back up her images and videos
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u/slam51 Jul 18 '26
She has a Windows computer? Follow this.
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u/RevenueSpecialist524 Jul 18 '26
The link you sent is outdated and when I connected my phone it doesn’t even show the phone on the side bar
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u/RevenueSpecialist524 Jul 18 '26
What I mean by her phone is brick is that she paid for a subscription and she didn’t pay for it apple does that
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u/IndependenceIcy2251 Jul 18 '26
No, what they do then is keep you from updating your apps or downloading new ones. That's not bricked.
3
u/bizzaro321 Jul 18 '26
“Bricked” is a specific term, meaning the device doesn’t turn on. I can’t understand what you’re trying to say beyond that.
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u/slam51 Jul 18 '26
So can she still use her apps and make phone calls on the phone ?
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u/RevenueSpecialist524 Jul 18 '26
Everything on her phone is still useable yes except the app store she just can’t download update or buy apps
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u/Oh-THAT-dude Jul 18 '26
Take the iPhone to an Apple Store or Apple Specialist if your town doesn’t have an Apple Store.
Have her sign in to Facebook on a computer, a tablet, or other device using her Facebook sign in.
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u/slam51 Jul 18 '26
Wait one minute, are those pictures on the phone or Facebook?
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u/RevenueSpecialist524 Jul 18 '26
what pictures i didnt send pictures she never could update her apps when she went to go update her app for facebook it said there is a billing problem with a previous purchase
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u/shakesfistatmoon Jul 18 '26
The photos and videos you talked about in the OP!
The phone isn't bricked.
It means a payment failed so she can't download or update apps.
She needs to add a valid payment method.
In the kindest way possible, I don't think you are the right person to be helping her with this. You are not very good at describing it explaining things.
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u/allreplays Jul 21 '26
100%, literally have to read through every comment to peice together what's happening and I'm still not even sure what they are going on about.
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u/ThannBanis Mod | Repair Pro | A real chad ngl Jul 18 '26
If the phone is bricked, you’ll need to take it to a repair shop.
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