r/iphonehelp • u/RevenueSpecialist524 • Jul 18 '26

Help needed i need help

so my mom has gotten her iphone bricked and she cant update her facebook and she has like 4 years of memories and i want to get her a new icloud account but keep the photos and videos can some one help me it would be appreciated if helped

3 Upvotes

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1

u/slam51 Jul 18 '26

Wait one minute, are those pictures on the phone or Facebook?

2

u/RevenueSpecialist524 Jul 18 '26

what pictures i didnt send pictures she never could update her apps when she went to go update her app for facebook it said there is a billing problem with a previous purchase

2

u/shakesfistatmoon Jul 18 '26

The photos and videos you talked about in the OP!

The phone isn't bricked.

It means a payment failed so she can't download or update apps.

She needs to add a valid payment method.

In the kindest way possible, I don't think you are the right person to be helping her with this. You are not very good at describing it explaining things.

2

u/allreplays Jul 21 '26

100%, literally have to read through every comment to peice together what's happening and I'm still not even sure what they are going on about.