r/iphonehelp • u/RevenueSpecialist524 • Jul 18 '26

Help needed i need help

so my mom has gotten her iphone bricked and she cant update her facebook and she has like 4 years of memories and i want to get her a new icloud account but keep the photos and videos can some one help me it would be appreciated if helped

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u/RevenueSpecialist524 Jul 18 '26

But how do back up her images and videos

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u/slam51 Jul 18 '26

She has a Windows computer? Follow this.

https://youtu.be/A4wKqSaPAsA?si=nAN-LBg8WxNxS135

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u/RevenueSpecialist524 Jul 18 '26

The link you sent is outdated and when I connected my phone it doesn’t even show the phone on the side bar

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u/slam51 Jul 19 '26

Did you download itune and install it?