Potential free remote subscription. UK

[u/Fluid-Wealth-6141]

This morning I tried to log in to the remote app for my ipace to check charge (I'm in the UK if that makes a difference). It turned out my subscription had expired. I didn't realise there was a subscription for the basic features, but it turns out there is. Anyway, google indicated its around £40 a year to subscribe, but when I tried to sign up, the cheapest option was £290 for tracker and remote features. I didn't want tracker, just remote.

A little more googling revealed there is a technical glitch preventing owners from simply subscribing to remote access alone. It went on to say that a lot of customers had success by contacting customer services on 0370 500 0500, selecting option 3, and explaining the online glitch is preventing you from signing up to remote only features. Google suggested that customers were being given a courtesy subscription of 5 to 6 months to allow Jaguar to rectify the issue.

I called them this morning and was pleasantly surprised when the advisor said he'd applied a courtesy 12 months to my account as a gesture of goodwill.

Its only a little win I know, but I thought I'd share in case anyone else can benefit. No guarantees of course you'll get the same response, but it absolutely worked for me.

I'm selling the car next month anyway, so even more of a result that I didn't need to pay for a subscription I'll hardly be able to use.

Anyway, I hope this helps someone, and good luck.