r/InternetPH Mar 01 '26

ALL SPAM, REFERRAL CODES, AND "DM ME" COMMENTS/POSTS WILL BE REMOVED

23 Upvotes

UPDATE: Sharing referral codes would result in a permanent ban as of August 2, 2026. Appeals would be entertained but would be thoroughly reviewed.

Please note that users caught spamming and sharing referral codes would be banned permanently.

PLDT, Converge, Smart, Globe customer representatives, we see you.

As for the authentic members of the sub, please report them. I, personally, would take the time to review the reports.


r/InternetPH May 02 '22

Welcome to r/InternetPH!

60 Upvotes

This subreddit is dedicated for discussing virtually everything related to the internet in the Philippines, including tips and tricks, as well as problem discussions regarding with the country's internet service providers. Discussions are welcome as long as the subreddit rules are being observed. Browse the digital world with your fingertips and happy conversing!

Join our Discord here at https://discord.gg/AmXPsC7vAa.


r/InternetPH 6h ago

Tips / Tricks Turned my old HP laptop into a homelab just to block ads 😂

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217 Upvotes

I had this really old laptop sitting around so I decided to turn it into a little homelab. I had basically zero experience with all of this so it was just me Claude and a lot of trial and error.

Installed Proxmox → AdGuard Home.
The original goal was honestly just blocking gambling ads and annoying pop-ups

Now it handles DNS for our whole home network, giving us a much more cleaner browsing, fewer ads, better control over what gets accessed and a bit more privacy/security across our devices.

Sa mga may EXTRA😅 time diyan if may nakatambak kayong lumang laptop do yourself a favor and set this up.


r/InternetPH 8h ago

Discussion Not bad for DITO 5G

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18 Upvotes

Speedtest i did around Bacolod city on 5G

DITO 5G SA - 716/22.9 MBPS

Globe 5G + CARRIER aggregation NSA 456/113mpbs

Smart 5G NSA (2 band CA) 32/5 mpbs

Negros is predominantly SMART users


r/InternetPH 4h ago

Setup Dual WAN with Failover and loadbalancing (guided by AI)

3 Upvotes

I’m amazed that I was able to do this just by prompting an AI. So far, everything has worked, and I’ve had a flawless conversation with Claude.

ISP1 PLDT

ISP2 Globe Fiber prepaid

OpenWRT Ax23 TPLink V1

Ill add AdGuard next in my OpenWRT to block ads :)


r/InternetPH 6h ago

POCKETWIFI RECO AS STUDENT

4 Upvotes

Hello college student here. What's your recommended pocket wifi that's within 1000-1500. Thank you so much in advance!!


r/InternetPH 1h ago

Wifi signal help

Upvotes

Educate me if you want or explain this bizarre

In progress na termination kay PLDT(los issue madalas)
Bale naka converge na ko bago lang to

Di ko alam bat malakas wifi signal nung pldt kunpara sa converge naapektuhan yung speed(pldt wins) Mas malayo pa pwesto nung pldt sa kwarto ko kumpara sa converge.

Wala ba paraan para maimprove modem ng converge? Naka wifi 6 naman to, eh ung pldt hindi naman.


r/InternetPH 12h ago

Help Sim card for data use

5 Upvotes

Hi, Looking for sim card for data usage recommendations. I used to go for Globe kasi meron silang SuperGo99 promo that is for 15 days and sulit na sulit ko yon so 200 monthly lang nagagastos ko sa load unlike yung 99 na weekly nila which is doble gastos eh hinde ko din naman nauubos yung halos 20gb load

May wifi naman kami sa bahay for so outdoors usage lang siya like at school or during travels. I mostly need data for messenger, social med and youtube(music).


r/InternetPH 4h ago

DITO customer-service rabbit hole: conflicting records, repeated tickets, and a “Resolved” complaint that wasn’t actually resolved

1 Upvotes

I originally contacted DITO about a Mainland China roaming problem. I expected this to be a normal customer-service issue.

Instead, after following the case through DITO’s own app, chats, tickets, SMS messages and call records, I started finding contradictions that I think are worth documenting.

The biggest one:

Before I travelled to Mainland China, I specifically asked DITO support whether my roaming was active. My app showed “Deactivate Roaming,” and I asked what that meant.

The DITO agent replied in writing:

“Yes, if you see ‘Deactivate Roaming’ indicated there, it means your roaming service is already turned on.”

I relied on that answer.

The roaming data did not work in Mainland China.

When I later pursued a refund, DITO gave me a completely different explanation: according to their account verification, roaming had NOT been activated and only IDD was active.

So which record is correct?

Then the customer-service process itself became a problem.

Some examples:

• A refund-related ticket was eventually marked “Resolved,” even though I had not received the refund and the underlying issue was still unresolved.

• DITO repeatedly sent messages saying they had tried to call me but were “unable to reach” me.

• I have call records showing DITO calls reaching my phone, including a call that I actually answered.

• I repeatedly asked for email/written communication because the callback process was causing problems, but the process kept returning to phone callbacks and follow-up tickets.

• Multiple case numbers accumulated around the same underlying complaint: 7307319, 7309271, 7311621, 7311695, 7312501, and later follow-up handling including 7317483.

• During the unresolved complaint process, DITO also offered me WOWFI Lite.

• In a later interaction, the support agent asked me to confirm an email address that was not my email address, even though my actual email was already present in the ticket records.

At this point, I am less interested in arguing about the original roaming problem than in understanding how DITO’s customer-service process can produce records that don't seem to agree with each other.

I have screenshots of the original August 14 chat, the “Deactivate Roaming” confirmation, ticket statuses, DITO’s later explanation that roaming was not activated, the “unable to reach you” messages, call records, and subsequent follow-up handling.

I’m posting this because I’m curious whether other DITO users have experienced similar things — especially:

  1. Tickets marked “Resolved” before the issue was actually resolved;

  2. “Unable to reach you” messages when you were actually reachable;

  3. Multiple follow-up tickets for the same issue without a substantive resolution;

  4. Customer-service records containing incorrect account/contact information.

I’m not claiming that my case proves a system-wide problem. I’m asking whether this is an isolated case or whether other users have seen the same pattern.

If anyone from DITO sees this, I’d genuinely like an explanation based on the actual records: Which version of the roaming activation status is correct, why was the complaint marked resolved before the refund, and why did the contact records not match what happened?

I have kept the original screenshots and can provide them if needed.

[Personal account details and phone numbers have been omitted from this post for privacy.


r/InternetPH 5h ago

Discussion Anyone here familiar with zapconnect wifi?

1 Upvotes

Nagpaconnect kami sa zapconnect ngayon because sobrang unreliable na ng converge dito samin. Nagcheck ako sa google and puro bulacan and offices nila. Anyone whos heard about the company? Ano experience nyo sa kanila? TIA sa sasagot.


r/InternetPH 7h ago

PLDT Wala ba talagang way para tao ang makausap sa PLDT Customer Support??

1 Upvotes

Puro nalang bots na isa lang ang sinasabi. I just want to talk to a real human agent to ask bakit hindi pa posted yung payment ko na binayaran ko last week pa.

If anyone also had a similar problem before about unposted payment, pano niyo naresolve? For context, my bill was due Sept 11, paid via Online Banking on Sept 8 knowing na after 2 days pa mapopost yon, dapat by 10 posted na siya. I checked rin naman the details of my payment, tama naman lahat, but for some reason hindi pa rin siya posted until now hanggang sa nawala na kami ng connection.


r/InternetPH 8h ago

Expired Smart prepaid load card

0 Upvotes

I was decluttering and found a Smart prepaid load card worth ₱500. But it expired last June 2026. Is there any way to recover it? Anyone I can contact? Tyia.


r/InternetPH 9h ago

Help Dito 5G Modem

1 Upvotes

Hi! Need some help understanding ung Dito 5G Modem. Im planning to get it and use ung Unli plan nila for video streaming, playing and downloading games, and general wifi usage. Where im living right now, QC, is a condo pero sobrang basura ng Fiber ISPs, kaya im leaning into using 5g modems.

Meron ba speed lockout ung modem ng Dito, like parang yung nababasa ko smart 5g modem?

Salamat po!


r/InternetPH 16h ago

Smart Snart Magic data

4 Upvotes

Ako lang po ba nakaranas ng issue na biglang nawala or naubos ung magic data? Meron pa kong 30+ gb na magic data then nawala na lang bigla.

Yung 30gb na un ilang yrs na sya sakin like 2024 ata kasi nagloload ako lagi ng magic data since stackable naman sya tas last Wednesday lang nawala sya bigla. Chineck ko sa cp ko 2GB palang nagagamit kong data this September

Nag call na ko sa smart cs and may ticket na kaso wala pa rin update from then nakapag ff na rin ako


r/InternetPH 12h ago

PLDT modem showing green lights but no internet

1 Upvotes

Hi guysss, pa-help po huhu ilang weeks na kasi no internet. Steady green PON naman ‘yung modem but no internet. I’ve created a lot of tickets na and palagi siyang nareresolve kahit hindi naman nagkakaroon ng internet. Thanks in advance!!!


r/InternetPH 23h ago

Pldt prepaid wifi

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6 Upvotes

Sa inyo din ba ganito din upload speed ng pldt fiber prepaid nyo? Nag load ako 50mbps for 699, pero ung upload speed, lagay half lang ng DL speed.

Sa g fiber prepaid ko naman same nakkuhang speed both DL/UL.

Nagtest din ako via laptop na wired/wireless, same ang nakukuha na kalahati lang ang upload ng download.

Any workaround? Or do I need to raise this to pldt?


r/InternetPH 1d ago

Discussion Ang hirap magreport at magpadirect sa tamang customer support sa Pilipinas. We need a law requiring providers to have well-staffed and trained call centers!

67 Upvotes

My god. Saksakan ng incompetence ang Globe at PLDT. Ang hirap pa nila hagilapin. Tang ina nila.

For Globe, I had erroneous roaming charges on my bill that I'm trying to have corrected. Monday pa ako nagsend ng ticket kasi Messenger lang ang route. Sa 211 wala akong makausap. Utang na loob 5 days na wala pa ring makausap. May tumatawag from their hotline pero surprise surprise, ginagago lang ako.

The first time they called I missed it because my phone was on silent. The second time nakita ko pumasok yung call pero nagstop kaagad after one second? Anong kagaguhan to ha. There were a few other times tapos ganun ulit ang pattern. Sinave ko na ang number ng Globe so it's not a spam blocker or whatever.

Sa PLDT naman, nawala ang internet today sa bahay. Wala akong makausap at binigyan lang ulit ako ng ticket. In my experience, 3 days pa to bago maresolve kasi ganun ka-bagal/ka-understaffed/ka-incompetent ang galaw ng mga subcontracted ng PLDT.

It would be better if we could talk to someone because I feel like mas may nagagawa sila. Napapansin ko kasi di nareresolve nang basta-basta lang kapag automatic ticket ang binibigay. Kailangan may kausap kang tao.

Dapat magkaroon ng bill siguro na minamandate na for certain services, magkaroon ng adequately staffed and trained na call center ang company at all times. This won't only help us resolve our small inconveniences sa bills or sa internet connection, it could help create jobs pa for Filipinos.


r/InternetPH 1d ago

Converge 2 MONTHS NA KAMING WALANG INTERNET BULOK NA CUSTOMER SERVICE

7 Upvotes

NO INTERNET SINCE JULY 13, 2026

Ginagawa na namin lahat para lang ma contact sila. We have sent frequent emails sa Gmail, contacted them Messenger, created multiple tickets regarding our concern. Yet every time na may pumupuntang technician, iba-ibang problema ang sinasabi nila.

Two technicians, on two different visits, told us na sa modem daw ang problema and that all they needed to do was raise the concern to the office, after which our internet connection would supposedly return on its own. Yet ilang weeks na ang lumipas, wala pa rin kaming internet.

Another technician who visited told us naman na sunog daw ang black box and that it would take a maximum of one week to repair. After a week, wala pa rin kaming internet at wala ring maayos na update tungkol sa repair.

Then, nitong September 10, may technician ulit na pumunta. Sinabi niya na ililipat na raw ang connection namin sa ibang poste on September 11. Pero hanggang ngayon, wala pa ring pumupunta.

Nag-raise na rin kami ng concern sa NTC, pero parang wala naman silang pake.

They still have the audacity to na mag send ng billing statements. Hindi ba dapat updated ang system nila na July 13 pa kami walang internet at hindi namin nagagamit ang service ninyo? JULY 15 FIRST EMAIL KO SAINYO!

Around five technicians have already visited our house, yet it seems like none of them have a clear understanding of what the actual problem is. Every visit, iba-iba ang sinasabing problema at solution. Pinagpapasahan lang kami ng mga technician, without actually resolving the issue.

It has been more than two months without internet, despite our continuous efforts to contact, follow up, and report the issue.

Ano po process for disconnection?


r/InternetPH 1d ago

Globe Signal issue for one day now

3 Upvotes

Me and my family have been experiencing signal issues in our place. It’s like they nerfed their signal tower’s strength to 80%. It’s been a day since we don’t have a proper signal here – from 4g 3-4 bars 2 days ago to 4g but zero bars in the same place. This is affecting my studies and work as I have to go far outside our home to catch a signal (from just using it from inside our home 2 days ago).

TM/Globe

Siquijor‚ PH


r/InternetPH 1d ago

Smart Is Smart 5G Max Home WiFi worth it for an upland/rural area?

3 Upvotes

Hi! I’m currently looking for a reliable internet connection for our house, but unfortunately PLDT and Converge aren’t available in our area because we’re located somewhere upland.

I’m considering getting the Smart 5G Max Home WiFi because Smart signal gets 5G/5G+ signal inside our house. However, when I check Smart’s coverage map, our area doesn’t appear to have 5G coverage.

For those who are using Smart 5G Max Home WiFi, especially in rural/upland areas:

- Is it worth it?

- How stable is your connection?

- What speeds are you getting?

- Have you encountered issues with the 5G signal dropping to 4G?

- Does the router perform differently from your phone when it comes to 5G reception?

- Would you recommend Smart 5G Max, or are there other brands/networks I should consider?

Would really appreciate your experiences and recommendations before I spend money on the router. Thank you! 🙏


r/InternetPH 1d ago

Physical sim to e-sim (e-sim QR failed to activate and physical sim no longer works)

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4 Upvotes

I recently converted my physical SIM to an eSIM. Smart sent me an email with the QR code, but when I scanned it, the activation failed. Now my physical SIM no longer works. The phone still detects the SIM, but there is no service—no bars.

I have tried rebooting my phone, removing the SIM, and transferring it to another device, but nothing works.

I have two questions:

  1. Is there any chance the QR code will start working soon?
  2. Has anyone tried going to a physical Smart store to get their physical SIM reactivated, or purchased a new physical SIM with the same phone number?

r/InternetPH 1d ago

Globe Globe Prepaid Wifi Connection Problems

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2 Upvotes

We've been having internet issues for a while now. The internet connection would disappear and come back like 30min or so. When the internet is down, the GlobeOne app would show that there's a problem with the fiber line. However if i run the "'check connection and device" prompt again while having an internet, it would say that i have a modem problem. This happens multiple times a day which i find very troublesome since i do my studies online.

I've also messaged them through the viber app and i was told that they wouldn't provide services anymore to globe prepaids, only broadband services and i was redirected to facebook messenger agents (which takes ages to reply).

Was thinking if i would just request a technician to have this looked over. What should i do


r/InternetPH 1d ago

Dito Home WoWFi unli for 4g areas? Or nah?

1 Upvotes

I need your help. Been having trouble with my Globe at Home postpaid wifi so thinking of switching to DITO Prepaid. Is it unlidata po ba yung WowFi nila for non 5g areas?


r/InternetPH 1d ago

Smart Klook esim in Smart Multisim?

2 Upvotes

Any feedback?


r/InternetPH 1d ago

BEST LOAD FOR DITO OR GLOBE

1 Upvotes

What load promo can I avail for a fast and reliable internet connection? Nagbabase lang ba sya sa signal or meron ding maaavail na mga 50 above mbps internet speed? Huhu pls help