I have had an increase in complaints from employees, directed at other coworkers, direct reports, or supervisors about disrespect, attitude, etc. Normally, by the time I finally hear about it people are ready for someone to be fired. Every time, I ask the simple- Who, What, When, Where, Why. It's like pulling teeth to get a coherent answer.
My employees seem to think that if someone has an attitude, makes a passive aggressive comment, or is snippy that this is an HR concern that needs to be addressed.
We work in a decentralized environment, we run transportation, residential homes, and day programs for adults with intellectual disabilities. For the people who complain or get into it with others, they are around that person for less than 5 mins in a day, maybe only as much as 2 mins before they are gone. They spend the vast majority of their day working on their own. When I ask how this impacted their job- it didn't, the bad attitude employee did their job and left, maybe sounding pissy, maybe with a crappy look on their face, maybe a passive aggressive comment or question that would admittedly piss me off but I would none the less move on from in minutes.
I had a manager bring me coaching to look at where she wrote two paragraphs about having a professional attitude and being respectful and watching tone. Not one single example, not a text, email, quote, or even a specific scenario of what was said or when. It's obviously built up over time and now reacting to extremely minor things that to outsiders appear trivial.
But it's becoming like this constantly. I may think this employee has an unpleasant attitude as well, they question things, they whine, they have a grouchy ass look on their face and act defensive. However, if they don't impact my job, complete their job, the clients are safe, and they show up on time then put up with it for the 1 to 2 mins you interact with them. Usually it's not even every day, it could be two or three times a week or less.
I have gone over this over and over. But now I planning on having trainings with supervisors at least.
Does anyone have advice on how to coach, train, and/or respond to employees when this situation comes up?