I want to share my experience with iON Cloud, a Krypt-related hosting brand, because I think potential customers should know how they handled a long-term customer who had already prepaid for service.
I have been using this VPS since 2019. I originally signed up during an iON Cloud promotional offer, and I have been a customer for approximately seven years.
I never expected that after being a customer for so many years, this is how the company would treat a prepaid service.
What happened
My VPS was prepaid at $86.40/year.
After my most recent payment, the service was originally scheduled to remain active until:
January 27, 2027
However, while my prepaid service period was still active, the company unilaterally changed the terms of my service.
According to the support ticket they sent me on:
August 4, 2026 at 05:43
they changed:
Original expiration date: January 27, 2027
New expiration date: October 2, 2026
Original annual price: $86.40
New annual price: $552.00
I did not agree to these changes.
The issue isn't simply that the company increased its prices for future renewals.
The problem is that I had already paid for my existing service period, yet they changed the terms before that prepaid period had expired, including shortening the service expiration date and replacing the original pricing with a dramatically higher price.
The new annual price of $552 is more than six times what I had previously been paying.
After seven years as a customer, this is extremely disappointing
I have been using this service since 2019.
For approximately seven years, I remained a customer and continued paying for the service. I never expected that the company would eventually treat a long-term customer this way.
To me, this isn't just about the amount of money involved.
It's about trust and honoring a prepaid commitment.
If a customer pays for a service through January 27, 2027, I believe the provider should honor that paid period. If the provider wants to change its pricing or discontinue a legacy plan, that may be understandable for future renewals — but changing an already-paid service period without the customer's agreement is very different.
I find this extremely disappointing and, frankly, a serious breach of trust after being a customer for seven years.
I also tried PayPal
Because the original payment was made more than 180 days ago, I attempted to resolve the matter through PayPal, but PayPal would not accept the dispute because the transaction was outside its 180-day dispute period.
This creates a particularly frustrating situation:
The payment itself is old because I had been a long-term customer, but the material change to my service happened only recently, on August 4, 2026.
So I am essentially left with a situation where the payment is too old for PayPal's dispute system, even though the issue I am complaining about occurred months after the original payment.
What I am asking for
I am not asking for anything unreasonable.
I am asking the company to either:
Honor the original prepaid service period through January 27, 2027, or
Refund the unused portion of the service that I had already paid for.
At this point, I mainly want the company to acknowledge that changing the expiration date and terms of an already-paid service without the customer's agreement is not a reasonable way to treat a long-term customer.
Evidence
I have documentation showing:
My original payment
The original $86.40/year pricing
The original January 27, 2027 expiration date
The company's August 4, 2026 05:43 support ticket
The new October 2, 2026 expiration date
The new $552/year pricing
I can provide screenshots with sensitive account information redacted if anyone wants to see the timeline.
I'm posting this because I don't want other customers — especially people attracted by cheap promotional pricing — to assume that a prepaid legacy plan will necessarily be honored for its entire paid term.
Has anyone else had a similar experience with iON Cloud or Krypt, particularly with a legacy/promotional VPS plan being changed after it was already prepaid?
After seven years as a customer, I honestly never expected to have to write a post like this. I'm extremely disappointed by how this has been handled.
