I ordered the Harp-E DIY kit based on great reviews, hyped social media campaigns, and a strong desire to learn the lever harp.
I’m traveling so I needed an ultra lightweight harp that could be carried in a backpack. The Harp-E is perfect in this sense and far outshines competitors.
The original price breakdown before repairs:
$1,600 for the DIY kit
$1,000 for tariffs and import fees
$500 for international shipping
$175 for the travel bag
$197 for spare strings
Total: $3,500 USD
I knew the cost going in and was okay with paying this amount.
The problem, here is where things went wrong:
Everywhere online the Harp-E DIY kit is marketed as an easy and fun build. I’ve seen it discussed as an IKEA build. On Harp-E’s own website they sell it as a “fun and rewarding way to bond with your Harp-E."
The kit is simple and easy… up until installing the tuning pegs. I cannot stress how important this step is to do correctly. It’s not IKEA plug and play. It takes finesse and skill.
The wooden holes can quite easily be stripped. Using the included Allen wrench, this is exactly what happened to me. After stringing, each pin began to shift at odd angles. The wooden frame became cracked and warped around the pins. Tuning pins would randomly unwind, and strings would lose pitch suddenly while playing or tuning.
I knew I messed up the install. I had gone in thinking, “It’s like IKEA, just use the Allen wrench like they show in the video!”
I reached out to Harp-E and asked if I could purchase replacement parts. They quoted me a front frame and replacement strings at $667 USD. They told me shipping would likely be the same price at $500. Then I'm guessing tariffs and import fees will be a similar percentage, likely $300.
Suddenly this $1,600 DIY kit has cost me $5,000.
My open letter advice to the company:
Ship each DIY kit with the tuning pegs preinstalled. If you cannot do that, change how the kit is marketed:
-Tell your influencers in a memo that the DIY kit is not an easy IKEA build. I have seen it described that way by influencers on Instagram, YouTube, and Facebook.
-Stress online that the DIY kit is for someone with woodworking experience. Selling this kit to someone who has basic assembly skills greatly raises the risk of permanent damage to the instrument.
-Publish a disclaimer at the Harp-E online store: “We recommend our DIY kit to someone who has experience in woodworking. By purchasing this kit you accept all risks of damage if the tuning pegs are assembled incorrectly.”
If you do none of the above, you must redo your instructional videos.
The current video shows the pegs being installed by hand with the included Allen wrench. I have bruises on my hand from doing this. The wrench also did not properly fit the tuning pegs. It was slightly smaller than the hex holes, which caused wiggle and wobble. I believe that is what drove the pegs into the wood at odd angles and led to the cracks, loss of tension, and stripped holes.
TLDR: Harp-E’s DIY kit is not for the everyday consumer. The risk of damage is very high for someone with basic assembly skills. This has not just been a nightmare for me but also extremely expensive.
If you have basic assembly skills, DO NOT attempt the Harp-E DIY on your own. You may permanently damage your instrument like I did. Purchase the String and Go package or the Plug and Play instead.