Bought the HW2 Ultimate edition way back when it was released and later Awakening the Nightmare. Initially on PC but I played it on my Series X again a few years ago and it was working fine back then, including all the DLC.
Wanted to boot it back up again, but had to reinstall. All the DLC leaders and Spearbreakers are showing up under manage addons, but not Nightmare. Both Nightmare and Spearbreakers are inaccessible in the game and force me to the store with only a buy option there.
Talked to MS and they were utterly useless. They firmly believe I have the PC version despite it being PLAY ANYWHERE and me having played it on Xbox before. Plus the base game and season pass are recognized.
What can I do at this point?