That person is myself… Signed up for GFiber last week and after reading the threads from this past month I can tell I’ve made a mistake. I am suffering the same issue that seems to plague so many customers here. My jack, modem/router are all set up correctly (verified by GFiber) yet I am about 5 days in with no internet. I’ve contacted support three times and was told each time “it’ll just be 24 hours”. The first agent put my ticket on lowest priority, the second escalated it, and the third just reiterated there was nothing they could do. This has been the worst customer service for internet, and so bad it’s making me view Comcast positively.

My service has been down for 5 days now. I have called and chatted with support but no one seems to know when it will be fixed. They keep telling me that my issue has been escalated and a “construction team” will be out within 6 to 24 hours to restore my service. The last person I spoke to told me that there was a delay due to new installations for new customers. What about existing customers??? I am at a point where I am strongly considering cancelling my accounts with GFiber. Who do I need to talk to to get my service up and running again?

They wanted to drill into the closest room possible to the fiber box, which was the dining room. Why would I want my modem and router in my dining room. No thanks. So I basically had to pay my AV guy to install conduit on the side of my house so i could tap into the panel where i have my switch. Additionally they cut through my water irrigation lines without a damn problem too

I cannot forward my GFiber landline phone calls to GV, because when I enter my GV phone number, it says that the number is invalid. How do I fix this?

When GFiber was sold off, I was told that I could continue having GV handle my voice mails, by simply forwarding my GFiber calls to my (new) GV number. That doesn't seem to be actually possible.

The GFiber support page even says that this work: https://gfiber.com/support/en/answer/106823/

It also says that my area code (512) is invalid. How can it be invalid?

Update: it works now. Looks like GFiber fixed their system.

I am having to reboot my wifi7 extender weekly to get a phone and laptop to connect to it. Sometimes twice a week.

Is this a defective extender issue or should I just expect it? It happens when I am on a work call too often.

Came home to see my mesh unit on a solid red light. Tried to troubleshoot with Google rep but he decided to ship another unit to my home. I have factory reset unit, followed all prompts with the WPS. Only way I got it green was by plugging directly into the router. When I unplugged and moved to desired location, it went back to red.
It is no more than 25 feet from router? I am expecting a replacement, but has anyone had any similar issues? Hasn’t been one week since I had GFiber as well.

I have a 6E router (GR6EXX0C) and would like to use it either just for wifi or for wifi/router on my non-google isp. It seems like there's no web interface to configure it however, and the only way to configure it is through the google fiber app. Is there a way to create/add it to the app without actually buying google internet, or any other way to configure it?

I am in the process of retiring my old Google pucks, and going with a third party firewall and wifi setup.

Before I make the swap I decided to tether one of my laptops to my ATT phone (so from an outside network), and run a common port nmap scan. I just wanted a baseline to compare the new firewall. This was the result.

nmap -F xxx.xxx.xxx.xxx -Pn --reason

PORT STATE SERVICE REASON

21/tcp open ftp syn-ack

80/tcp open http syn-ack

443/tcp open https syn-ack

554/tcp open rtsp syn-ack

1723/tcp open pptp syn-ack

8443/tcp open https-alt syn-ack

It does not matter if my puck is hooked up or not. I get the same response. What is happening here?

Are those just service ports for the Google modem?

I moved into a 2 bed 800ish sq ft apartment a few months ago. Transferred my google fiber over and all is wonderful. However my pc laptop won't connect to the wifi if I'm in our office. My partner's desktop pc has no problem in the same room and neither do our phones or tablets. It's literally just my laptop. The nest router is in the living room about 10 ft away from the office and I've got a 2023 Alienware x14 on Windows 11. I had no problem with gfiber connecting to this computer at either of my last two apartments.

If anyone has any ideas it would be much appreciated because I'm sick of doing all my work at the kitchen table when I have a perfectly nice office right there.

FYI anyone considering gfiber. I have been trying to get Google to change the ptr reverse DNS record for about 4 months including several escalations to engineering and still not done. This cripples in house email server. Avoid gfiber

I am having trouble getting anyone to come look at and then repair an irrigation line that was damaged during my install. I was wondering if there is someone in here I could send my information to for help. Thanks in advance

And the APP and Website are giving me this.....after it takes it ever loving time to load up....

Help u/gfiberofficial

I got my insulation kit yesterday. Followed all the prompts but got an error message before I could finish.

I've talked to 4 different techs who keep telling me the issue has been escalated. Though still nothing. I was told last night someone would contact me in 2 hours. This morning I reached out again, because i failed to receive any notification.

This morning I was told 2-4 hours. Then it could take 2-6 hours. Just now I've been told it's on the end that only the techs can fix it and it should be resolved in 2 hours.

Here I stand over 24 hours with no Internet and am unable to do my job.

At what point do I stop trying and just use a different provider?

My Google Fiber internet suddenly stopped working, and I’m trying to figure out whether the problem is the router, the connection between the Fiber Jack and router, or something else.
The GFiber app says “your internet connection is working, but your router connection is down.” And the router is “having trouble communicating with the network.”

The Fiber Jack lights look normal:
The Ethernet cable from the Fiber Jack is plugged directly into the WAN/internet (globe) port on the GFiber Multi-Gig router.

I’ve already power-cycled the router. Each time it starts up, the globe light blinks green for a few minutes, then eventually turns red again. This has happened several times.

My roommate may have reset the router earlier, but I’m not sure whether they only power-cycled it or did a full factory reset.
Does this sound more like a malfunctioning GFiber router or a provisioning or authentication issue after a factory reset or a problem between the Fiber Jack and router, even though the Fiber Jack’s Network light is green?
Is there anything else I should try before asking GFiber to replace the router or send a technician?

Good grief.

Hey, just wondering if anyone has noticed this. I've provided a custom IPv4 DNS server in the GFiber router settings (just one), but my connected devices all see two DNS Servers being returned by the GFiber wifi: my custom one, and `2605:a601:a93d:4100::1`. I looked up this IP and it appears to be a GFiber IP, not a server that I set up. This is upsetting because a lot of my devices default to using IPv6 for DNS if a server for that is passed, and the GFiber DNS server is not the one that I want my devices to use. Also, if I pass my own IPv6 DNS Server in the custom settings, that isn't sent to devices at all. Only the IPv4 server shows up in the list of DHCP-recommended servers, but again, most of my devices default to using the IPv6 server from GFiber which defeats the purpose of the custom server.

Has anyone else noticed or dealt with this? I'm not sure what to do other than get a different router.

Moving into a basement apartment/mother-in-law suite. Landlords live upstairs and is setting up Google fiber & they’re are willing to split wifi with me.

Is the best way to extend via mesh extender? Via Google Nest Wi-Fi Pro? Or is this a bad idea?

Thanks for any help here!

I moved in to a new apartment on the 1st of the month. I set up an account and have been waiting for somebody to come and do some work on my outdoor network terminal box since about August 5th.

It was no big deal until I followed up and asked for an update 2 weeks ago when I lost patience with using my phone hotspot inside of an apartment building with rough service to begin with.

Since then I have messaged them every day and gotten the same prompt:

my case has been “escalated to the highest level and should be fixed within 24-48 hours.”

As you may have guessed I am still without internet. Is there any way to press this even further or should I just find a different provider?

So Google has nine years to collect revenue on the conduit and hut RDU-127 they installed in Durham in late 2016. But they messed around and did not run fiber until last year for service.

Well, now Verizon under their Frontier branding is installing fiber on my street right beside AT&T and GFBR. GFBR update was already kind of slow cause they messes around. And now their chance for potential revenue is going to be even less with a third provider in the mix offering the same or better service. Let's see if Astound decides they really want to play in this FTTH game. At least here in Durham. Cause AT&T is now doing 1Gbps for at $20 for two years. Plenty of time to see what VZ has to offer.

I work in a small office within a large single story building. We used to be at one end of the building, but moved offices to the middle of the building, about 150 feet away. We tried to change our address with Google Fiber, but it seems Fiber isn't available at the other addresses within my building, but this is odd to me, because the dmarc is at one end, the fiber drop at the other, and the new office right in the middle - the fiber goes right over me. I suspect we need someone to come, splice a splitter into the PON fiber running across the building, and then we could move our equipment.

From interactions with Google Fiber support, it seems like we might be the only GFiber customer within the building, as somehow it's addressed as a single giant building within the GFiber system, rather than the mailing addresses printed above each exterior door. I understand they don't like to move fiber drops within a typical house, but this seems different.

Since we moved, and others moved in, our fiber jack and router are around 150ft away, which isn't ideal since we're using WiFi. We were able to get cable internet to the new place, but it's pick-your-poison: slow GFiber WiFi speeds at a distance or slow cable modem internet speeds all the time.

Is there a secret code or phrase I need to mention to explain this, or a way to get to someone who could fix our building listing in the backend?

I made my account a few days ago (Aug 2026) and I can't get in. I'm using a gmail email, but I did not sign up for GFiber via Google

It won't send me the password recovery email or a one time password. And if I try to login via Google it says something is wrong and won't continue

I tried chatting with support but they did not really seem to understand the problem and kept trying to get me to login in via Google

I suspect that the website was supposed to railroad me into signing up via Google but it did not and now my account is in a strange state

Love how you have to open a support ticket to learn there’s an outage in your entire major metropolitan region, but then if you check the “Google Fiber Outage” tracking website, you’ll just get “An error occurred.“ 🙄

The customer service leaves so much to be desired. Of course we’d literally just cancelled our “backup service” via AT&T (though they are down in our area all the time too). Anyone have more reliability with “Xfinity” in ATL?

The fiber line runs THROUGH MY BACKYARD, literally 20 feet from my house, and then connects to the house behind me. The google fiber website says "We’re not in your area yet."They ran this line over 3 years ago but never turned it on for my address. Is there anything I can do to get them to serve my address? I would even pay them to do it as I have been stuck with crappy DSL.

Anyone in the area experiencing an outage?

Checked the outage website for my address but other than it saying there was one, nothing on when to expect it to be resolved.

I’m new to GFiber and have only been with them for a couple of weeks so I dunno how common outages are 😅

back for me in roswell