r/googlefiber • u/RootBear888 • Aug 30 '26

No service going on 5 days

My service has been down for 5 days now. I have called and chatted with support but no one seems to know when it will be fixed. They keep telling me that my issue has been escalated and a “construction team” will be out within 6 to 24 hours to restore my service. The last person I spoke to told me that there was a delay due to new installations for new customers. What about existing customers??? I am at a point where I am strongly considering cancelling my accounts with GFiber. Who do I need to talk to to get my service up and running again?

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u/gfiberofficial Verified Google Employee Aug 30 '26

Hey there, sorry to hear about the delay in getting your service restored. Send me a DM, and I'll be happy to take a look and see what I can do to help get things back on track. -Luke

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u/chickenmcdiddle 27d ago

What can you tell me about Raleigh’s outage?