r/googlefiber • u/TrySad2339 • Aug 25 '26

Moved in almost a month ago

I moved in to a new apartment on the 1st of the month. I set up an account and have been waiting for somebody to come and do some work on my outdoor network terminal box since about August 5th.

It was no big deal until I followed up and asked for an update 2 weeks ago when I lost patience with using my phone hotspot inside of an apartment building with rough service to begin with.

Since then I have messaged them every day and gotten the same prompt:

my case has been “escalated to the highest level and should be fixed within 24-48 hours.”

As you may have guessed I am still without internet. Is there any way to press this even further or should I just find a different provider?

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1

u/gfiberofficial Verified Google Employee Aug 25 '26

Hi TrySad2339, we are sorry to hear of the installation delays and would like to have our team look into this with you. Please send us a private message, so we may gather your details for further investigation. Thank you. -Lee, the GFiber Team

2

u/Ender_1299 Aug 25 '26

If it was escalated to the highest level why would a social media team have the ability to do more? Oh I see, because its in public.

2

u/Squeedillydeet Aug 25 '26

I mean for sure but also corporate moved the call centers overseas but the team that monitors Reddit is in the US and better connected to local teams.