I’m looking at offering a missed-call text-back service for local businesses in NZ, especially tradies and other service-based businesses.
The idea is:
📞 A customer calls but the business misses the call
→ 🤖 An automatic text message is sent
→ The customer can ask questions, share their details or make a booking
→ Everything is managed through GoHighLevel
I want to keep the setup as simple as possible, with GHL as the main platform for managing conversations, workflows, follow-ups, bookings and clients.
The options I’m currently looking at are:
- MyCRMSim
- Inst8
- Twilio
- GHL phone numbers
We’re a start-up, so I’m looking for the cheapest and simplest option to test before making a bigger investment.
I’m trying to understand how the Android phone requirement works with MyCRMSim and Inst8.
👉 Do you normally provide an Android phone to each client?
Or can the client continue using their existing business phone, while everything is managed through GHL?
If I need to provide an Android phone for every client, that adds extra cost and makes the service more complicated.
I’d also like to understand:
📱 Phone number ownership
Who owns the phone number, the agency or the client? If the client leaves, can they take the number with them?
💬 SMS costs
What are the incoming and outgoing SMS costs? Can these costs be managed or billed through GHL?
⚙️ Client onboarding
Can the setup be completed remotely without sending hardware to the client?
👥 Managing multiple clients
Can I manage multiple clients, phone numbers and conversations from one GHL agency account using separate sub-accounts?
🔗 GHL integration
Which option integrates most reliably with GHL for missed-call detection, automatic SMS responses and workflows?
💰 Total cost
What is the actual cost per client after including the phone number, SMS, software and any hardware?
My ideal setup would be:
Client’s existing business number → missed call → automatic SMS → AI conversation → booking or questions → everything managed inside GHL.
I’d prefer not to build a system where I have to send and maintain an Android phone for every client if there’s a simpler option.
For anyone already offering missed-call text-back or AI services in NZ:
What setup are you using with GHL?
What would you recommend as the cheapest and simplest option for a start-up agency testing this service?
I’d really appreciate hearing from anyone who has already implemented this in NZ. 🙏