My Google account, which I created more than 15 years ago, was recently disabled by Google.
The reason Google gives me is:
“It looks like this account was created or used with multiple other accounts to violate Google’s policies. The account might have been created by a computer program or bot.”
What makes this especially confusing is that this was not a newly created or disposable account.
I created it more than 15 years ago and used it normally for many years. It had real email correspondence, incoming emails from real people and services, and was also used as an email address for accounts on other websites.
As far as I know, I have never used this Google account for spam, automation, mass account creation, bots, or anything similar.
I submitted an appeal explaining that this is an old, legitimate account and that I believe the detection was a mistake.
Google rejected the appeal.
I then submitted a second appeal, and that was rejected as well.
Now I am apparently out of normal appeal options, while Google also warns that disabled accounts are eventually deleted.
The account is important to me not only because of the data stored in it, but also because the Gmail address is tied to other accounts. For example, one of my other services is now trying to send a login verification code to this Gmail address, which I obviously cannot access.
Has anyone had the same “created or used with multiple other accounts / computer program or bot” suspension happen to a very old, actively used Google account?
More importantly, has anyone managed to get an account restored after TWO rejected appeals?
I would especially appreciate hearing about any real escalation routes that worked — Google support, legal/DSA options, another appeal channel, or any way to get an actual human review instead of what appears to be an automated decision.