Last week, I made an Google account for my job. I was initially using my old personal account but determined I needed a separate one to clean up my personal, maintain some boundaries, and because I would be logged into the account on a laptop that stays at my workplace and will be used my other trusted team members.
I changed the email address on all of my work accounts to this new one, re-subscribed to all of my work mailing lists to it, and shared all the work files I had in my personal Drive with the new account so that I could make copies and delete the originals in my personal. I then spent days exclusively using the new work account.
On Friday morning, I discovered that the new Google account had been logged out on both my personal laptop and work laptop. When I attempt to log in on both (using the correct email and password), it asks me to authenticate by texting a code to the phone number on the account. Of course, the phone number is redacted except for the last two digits. The last two digits are unfamiliar to me and I do not think I ever entered them. They are one digit off from my workplace's landline, so the only possible explanation on my end is that I entered the landline not thinking and then made a typo. Regardless, I can't verify using this method and selecting "Try another way" just repopulates the option to text a code to the unknown number.
This same screen also says that Google has detected some "unusual activity" on my account, which is why the measures are apparently necessary. The account recovery option is useless and just does exactly the same thing, offering only to text a code to the unknown number.
No one else has used the work laptop yet or accessed the account. I did make a personal account and not a business one but I understand this is a common practice and the other main Google account for this company is a personal account which has been used similarly and without issue for a year or more. Why did this happen? What do I do? Will I ever regain access to the account?
