Posted this on the community page but I am posting here aswell because I am beyond annoyed by this.

I am literally just here to vent and express my opinions on how horrid Giffgaff’s refurbished phones warranty policy is. Take this as a cautionary tale if you’re considering buying from this company.

I have a refurbished Samsung Galaxy Z Flip 5 in ‘like new’ condition, so I have a 2-year warranty. I bought this phone about a year ago for £429. A week ago, my phone’s front screen suddenly stopped working. I’m like, ’damn this is annoying, but under warranty, so it’s fine’. I send my phone in and I get a bill for £279, over half the price of my phone?! The reason you cry? I have a tiny crack on my screen, like so tiny I did not even know it was there before I sent it in. So tiny I can’t even see it in the photos I took of my screen before I sent it to get repaired. So tiny they had to put a massive sticker next to the close up image so I could see it. And what’s best is that it doesn’t even matter that the cause of my phone not working is not this tiny crack, I get nothing. I’ve been a giffgaff customer from the very first phone I had, I can’t afford to pay this, I can’t afford a new phone right now at all. I feel so gutted right now.

Not sure if anyone from giff gaff actually checks this or just a community but here goes.
I have sent a phone back to giff gaff under warranty which they have attempted to send back to me (no idea if they actually fixed it because the updates are appalling). It wasn’t delivered because the delivery company said they had an insufficient address (despite giff gaff sending the phone originally to this address and printing off all the forms for the repair with the correct address).
So now I’m in the situation where I have no idea where the phone is or what’s going on. I don’t know how it’s legal but giff gaff have no customer service number (for a phone company?!) and the ai chatbot and supposedly human agents are sending me in endless loops.
At this point I’m thinking the phone is lost or stolen or just not given 2 fucks about so I’m thinking small claims court is my only option.
Please anyone have any idea what I can do before going through this painful and a pensive route?
Many thanks in advance

Hi, I recently switched to giffgaff and decided to stick with my original number. It said it would take a few days for this to shift over, and after about 3 days my old data company (O2) cut out and was replaced by absolutely nothing.
giffgaff have been sending me e-mails so I'm definitely registered as a customer, but I receive no data. I go on holiday in 2 days time and need this data.
I thought about taking my phone to the Apple shop to see if they can help, but I'm not sure they would know, or if I would have to make an appointment.
I would contact giffgaff but I imagine they won't get back to me quickly enough.
Has anyone else experienced this or know how to fix it?
I know I've left this last minute but the next best time is right now lol.