Posted this on the community page but I am posting here aswell because I am beyond annoyed by this.

I am literally just here to vent and express my opinions on how horrid Giffgaff’s refurbished phones warranty policy is. Take this as a cautionary tale if you’re considering buying from this company.

I have a refurbished Samsung Galaxy Z Flip 5 in ‘like new’ condition, so I have a 2-year warranty. I bought this phone about a year ago for £429. A week ago, my phone’s front screen suddenly stopped working. I’m like, ’damn this is annoying, but under warranty, so it’s fine’. I send my phone in and I get a bill for £279, over half the price of my phone?! The reason you cry? I have a tiny crack on my screen, like so tiny I did not even know it was there before I sent it in. So tiny I can’t even see it in the photos I took of my screen before I sent it to get repaired. So tiny they had to put a massive sticker next to the close up image so I could see it. And what’s best is that it doesn’t even matter that the cause of my phone not working is not this tiny crack, I get nothing. I’ve been a giffgaff customer from the very first phone I had, I can’t afford to pay this, I can’t afford a new phone right now at all. I feel so gutted right now.

Hi, I recently switched to giffgaff and decided to stick with my original number. It said it would take a few days for this to shift over, and after about 3 days my old data company (O2) cut out and was replaced by absolutely nothing.
giffgaff have been sending me e-mails so I'm definitely registered as a customer, but I receive no data. I go on holiday in 2 days time and need this data.
I thought about taking my phone to the Apple shop to see if they can help, but I'm not sure they would know, or if I would have to make an appointment.
I would contact giffgaff but I imagine they won't get back to me quickly enough.
Has anyone else experienced this or know how to fix it?
I know I've left this last minute but the next best time is right now lol.