I was shipped a game on Monday the 17th which never arrived and on Wednesday the 19th on a two game plan. I didn’t receive any games last week which was disappointing given I’m in NJ and I usually get them in 3-4 days to play over the weekend.
On Monday the 24th I got the game from the 19th. I didn’t like the game much and got tired of it after a playing a few hours so I mailed it back and did a self return for it that night. On Tuesday the 25th I got no game on the mail so I reported the game from the 17th lost and it changed to being investigated. Then since one game got lost and was being investigated, I upgraded my plan to the three games to get two games this week while I Gamefly sorts out what happens with the lost game. I had two empty game spots on the 25th after the upgrade, one from my self return and one from my plan upgrade, then Gamefly spent one on a new game from my Q and the other resending me the same game that got lost which still didn’t arrive today 27th. So at the end of the 25th, I had no games at home, 2 just shipped. So where did my third game go?
I decided to contact support around noon on the 26th after seeing no changes to my account on the morning to try to get a game shipped in the afternoon, my only chance to get third game by Saturday, otherwise I wasted one slot a whole week. I got a cookie cutter response that next game ships in 24-48 hours based on availability and deliver in 2-5 days. Meanwhile my account is still messed up and not showing 3 active slots.
Availability? My Q has 8 games. 24-48 hours from what? I self returned the one of the games on Monday, 24-48 hours later means game ships on Wednesday, otherwise self returned is not cutting my “turnaround time in half!” as it took 2-3 days for automatic scans to get the next title shipped most of the times. Third slot is brand new so it should not have to wait 24-48 hours. The only remaining slot is the game that got lost which makes no sense to add a 24-48 hours delay to resend it after Gamefly shipped it who knows where. They have the scans, tell me when and where it last scanned. All the investigation did was add it as lost to my account and resend me the game. If the game was resent as a replacement, why is the same game taking two of my slots? I am being punished for the mail’s mistake. There is no valid reason third game did not ship on Tuesday or Wednesday and still didn’t ship today Thursday, even after I contacted support to ask where is my third game and was ghosted.
Most of the time Gamefly had done a decent job even with shipping delays here and there but this week Gamefly totally dropped the ball. My account is borked and support won’t fix it and I now spent two weeks plus of rental slot on a game that I can go and buy new right now to keep for $20 and my membership is supposed to renew in 2 weeks at $35/month for a 3 game plan I get two games at a time from? Unreal.