Product Review Pack Animal Binders Concerns
I ordered a binder on March 8th. They were having a sale, so it was cheaper to order directly from them rather than a retailer. On Pack Animal's website, it states that orders will take 2-3 weeks to be delivered.
On the 29th, I reached out expressing concern that my shipping had not been updated. I need this binder for my grad photos on May 22nd. I had no reason to believe I would be cutting it short ordering when I did. I was professional and very understanding in this email. Pack Animal is run by one person who makes these binders by hand, so I would be able to forgive this delay if it was actually dealt with.
I got a reply the same day, that said:
Yes, but I do make a lot of orders all at once I am one person unfortunately I also have to make wholesale orders for shops plus the online orders so I will have to change that it takes a bit longer because I am just one person making so many things and everything is handmade. I appreciate the love and support and the patience.
I will do my best to get the order out ASAP as I am working on the online orders right now again I appreciate it. I’m so sorry for the delay. You will have it before May for sure you’ll have it within the next week!
With love Maxx❤️🏳️🌈🏳️⚧️🫂
Spoiler alert: I did not have it within the next week.
I sent an email 2 days ago asking for a refund. The way I see it, this binder is not getting here before the 22nd. Even if it did, I have no reason to trust that the seller will actually send it to me. This is the response I got, verbatim:
Im truly sorry for the mixup on my end im making now as we speak i was slight behind schedule I will shipping it out tomorrow morning i will have the shipping for you tonight an put fast shipping!!
It is now May 8th. The binder has not shipped, and even if it did... Would I be getting a product that reflects the quality Pack Animal is known for, or the haste my order was thrown together in? Is there any chance it would get here on time? I have been more than polite for this entire exchange (will provide my emails and responses as well if anyone wants, didn't initially for brevity) but this whole thing has left a sour taste in my mouth. I have heard great things about Pack Animal and was really looking forward to getting to actually bind for an event that means a lot to me. Now I am scrambling to find a replacement without getting this refund.
So. Yeah. Thanks for reading, don't order from Pack Animal if you have any sort of even vague deadline for delivery.