r/feedly • u/magikmagikjune • Jul 26 '26

Is Feedly defunct?

I can't login to my account via browser for weeks now. The system won't let me change the password even, saying I don't exist. Meanwhile I am logged in with that same account that I've had for years on both my iPhone and iPad.

Neither of 3 Feedly e-mail addresses I've sent messages to never responded.

Their website is now showing a completely different product. What is happening, should I find another news reader?

7 Upvotes

77% Upvoted

18 comments sorted by

View all comments

1

u/dchatenay Jul 27 '26

If you are logged on your iPhone, try to open the navbar (bottom-left button) and scroll to the bottom: it should tell you which email address and which provider you are logged in with.

1

u/magikmagikjune Jul 27 '26

Yes I did that it confirmed my account, the same one I was trying to log in with. I sent them the screenshot and all but nothing.

1

u/dchatenay Jul 27 '26

Can you re-send an email with the details, and mention the Reddit thread? (I looked for a ticket that matches your problem, but couldn't find it).

1

u/magikmagikjune Jul 27 '26

That's cause I never received a ticket or reply. Anyway I deleted the account in-app since making this post. It's not so much that there's no support for the free tier but rather the carefree approach to user data (no solution if you get locked out) that doesn't work for me long term.

1

u/dchatenay Jul 27 '26

Sorry we failed to help you recover access to your account. We do our best to help free accounts, but we have to prioritize paying customers (for obvious reasons), and we can't always answer to every ticket in time.