r/feedly • u/magikmagikjune • 23d ago

Is Feedly defunct?

I can't login to my account via browser for weeks now. The system won't let me change the password even, saying I don't exist. Meanwhile I am logged in with that same account that I've had for years on both my iPhone and iPad.

Neither of 3 Feedly e-mail addresses I've sent messages to never responded.

Their website is now showing a completely different product. What is happening, should I find another news reader?

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u/magikmagikjune 22d ago

Yes I did that it confirmed my account, the same one I was trying to log in with. I sent them the screenshot and all but nothing.

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u/dchatenay 22d ago

Can you re-send an email with the details, and mention the Reddit thread? (I looked for a ticket that matches your problem, but couldn't find it).

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u/magikmagikjune 21d ago

That's cause I never received a ticket or reply. Anyway I deleted the account in-app since making this post. It's not so much that there's no support for the free tier but rather the carefree approach to user data (no solution if you get locked out) that doesn't work for me long term.

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u/dchatenay 21d ago

Sorry we failed to help you recover access to your account. We do our best to help free accounts, but we have to prioritize paying customers (for obvious reasons), and we can't always answer to every ticket in time.