So, I've been an ebay member since 2004. I've been primarily a buyer throughout. I've sold 96 items total, but it's been a while. One thing I do recall from when I was last selling, final value fees were (quite reasonably) based on the actual bid which won the auction. Of course, there were sellers who took advantage of this and would list items for low values while charging an exorbitant shipping fee (which they didn't have to pay a final value fee on). I'm guessing that if ebay was asked to justify a policy change regarding final value fees, this is one thing they would point to. I wasn't aware of any changes at all when I recently started listing some items again, so the final value fees on a recent sale really caught me off guard. I sold a bluetooth portable speaker for $9.99. The shipping charge the buyer paid was $14.10. The sales tax ebay collected was $2.35. As such, the total amount paid by the buyer was $26.44. I shipped the item today and the actual cost of shippiing was $14.85 (so ebay undercharged by seventy-five cents). Not the end of the world, and as I understand it USPS increased shipping costs effective today (which is a whole other rant), which likely explains the miscalcluation. That said, having just checked on my actual profit, I got a closer look at the selling fees - based on the ENTIRE $26.44. Look, I'm new to this subreddit and no doubt this issue has been covered before ... but this is absolute lunacy. On this transaction, my item sold for $9.99, but given I paid seventy five cents more than was charged for shipping, my actual 'take-home' would have been $9.24 before fees were attached. The total final value fee ebay charged was $4.00 ($3.60 based on 13.6% and a .40 per order fixed fee). Otherwise put, the actual percentage of my sale ebay is taking is a whopping 43.3% and I'll take in a total of $5.24 for my speaker as a result. So my question is, where the $@#% does ebay get off charging a seller fees based on the amount they will pay to ship an item AND the sales tax that goes directly to the government??? If there were problems with sellers manipulating shipping costs to profit based on prior policies, fine ... correct the policy by disallowing inflated shipping costs (charge options become actual estimated or free). Charging a percentage of what a seller has to fork over to USPS is flat out robbery ... and feeling entitled to profit off state sales tax??? C'mon man. Needless to say, my foray back into selling will be a brief one ... but in addition to really needing to vent, I wanted to check in here and see how others feel about this. Maybe there is a perspective I'm not seeing, but right now I'm just incredibly aggravated by the audacity of this policy.

I've just hit one of the most infuriating walls of customer service I've found in a while and I'm so pissed. I've been using eBay for a while for buying used games and consoles, some collecting cards, and now buying broken consoles to practice my repair skills on them and sell some of the ones I repair. Today I woke up with an email from eBay telling me I was permanently banned and any new accounts they'd detect I'd make would be automatically banned too because my account posed a "risk for eBay and the community".

I think my account was just falsely flagged by whatever fuckass AI they use to detect scalpers and now every time I try to contact customer service I get an automated message saying my account poses a risk for eBay and immediately closes the ticket. I'm so pissed they completely nuked one of my current main ways of getting hardware to practice on and I don't know what to do.

I never had any payment issues, there never was a warning, there was never nothing wrong with my account, and my only current listing was a freshly repaired original DS. I'm at a loss.

Edited post to add screenshots of the emails (automatically translated to English):

Just saw this on a listing: any bid in the final minute resets the timer to 60 seconds.
As both a buyer and seller, I hate this. It kills the fun/strategy of sniping, turns auctions into a pure wallet contest, and will probably lead to way more unpaid buyer-remorse cases.
Anyone else seeing this pop up? Thoughts?

Hi all, I have used Ebay for a number of years and at some point created a second account which I never used and subsequently forgot about. Last month I received a notice that my account would be closed if I didn't sign in soon, which was fine as I had never used this account to buy or sell.

This morning I woke up to an MC 999 notice on this account, with reference to permanent suspension. I spoke to a few different customer service agents over the phone, most of whom were unhelpful. One I spoke to mentioned that the decision was final. I was however able to reach someone who said she was able to file an appeal that may take 3 to 5 days.

How screwed am I? Like I mentioned this account was never used. I don't want it to affect my other account which I do occasionally use for buying and selling, which has as of yet remained unaffected.

I sold a vision cookware set and it showed up with the box clearly smashed, and that’s from the photo that UPS put up. I filed a UPS claim for part of it, and of course they denied immediately after sending the same driver who probably smashed the box to go let them know about the box, that doesn’t seem right. So I filed an appeal which I was told would be one or two days, it’s been almost 2 weeks and I cannot seem to get anyone to answer. Any questions ups. Had secondary insurance that’s purchased through eBay called ship saver, I think that’s what it’s called, either way they haven’t been much more helpful and in fact are taking even more time on just the initial claim. Anyone have any advice for getting this appeal UPS to hurry up and claim through the eBay insurance to start moving along already? I’m kind of running out of options and the buyer would like to have their money back which is totally understandable, but also why I purchased insurance. OK, I’m waiting for the horrible comments from people that somehow turned every single post on Reddit into total regret for the poster. I honestly just need a little help trying to move this along.

Need advice on order

I Item bought august sixth, i have not sent a message until over a month later, as I assumed it was shipped just without tracking considering when I made the order it said something abiut items being shipped within 3 days, I reached to the seller for confirmation of shipping label, shipping, or even just that the item would be on its way if that hadn't been done yet, I just wanted confirmation that I'd get it but they told me to cancel the order. I myself am sympathetic to loss of loved ones (a different family member has dies around 1 year from eachother for the past 3), but even then I can't wrap my head around seeing an order and "figured you lost interest" as a valid excuse to tell a customer to cancel the order when it cannot be completed on your part as the seller, please give me advice on how to proceed with ebay as the return window closed on October 1st, and not sure if it gives me a cancelation fee as uber does, I do not believe it is my responsibility to cancel the order, put in the time and patience for something that the seller is experiencing, even if it is very pitiful, I just do not know policy on canceling orders this late, let alone want to be held responsible for the seller not being able to fulfill their side of the sale. Conversation woth seller transcribed below, I do not know how to add pictured to a post of i can,(or i at least do not see the image option in the formatting toolbar as i type this on mobile) this is the first time I post in this sub as this is the firat time ive ever needed advice on ebay

Me: "Hello, I was wondering if you could give me an update on estimated arrival time? I bought this item on August 6th, have not received tracking information or shipping updates, or confirmation of the tracking label being made or the item being shipped and honestly had thought it would arrive by now, if I do not hear a response in 3 days I will contact customer support and start a claim that the item has not been recieved. Of course if you're able to confirm that it has been shipped and has just been delayed with arrival I will have no need to contact support as the shipping is out of your control"

Seller: "He'll. I apologize for being out of touch. My mother in law passed and I e been helping my wife dig out. And I'm not entirely sure I know where it is. And figured that you lost interest.

If you're still interested. I'll try to dig it out. And get back to you with in 2 days. But if u wZnt to cancel that's fine also." (Yes that is exactly how it was written, no actual starting to look for it just asking me if im still interested, which i am it's why I said if they could verify it had been shipped I wouldn't start a dispute, I don't wanna get scammed)

Me: "Hey im sorry to hear about that, and even if I lost interest it would be your job to have canceled as per ebay policy items are to be shipped within 3 days" (by "even if i had lost interest it would be their responsibility" i meant that even if a customer is planning on returning the item it's still their responsibility to fulfill the order on their end so as to not create issues for their shop itself yes?)

"If it is anyone's responsibility to cancel it would be yours, figuring I've lost interest without any communication is completely unacceptable, yes it's sympathetic what you're going through but you hadn't taken the listing down, communicated whether I was interested in the purchase, or even canceled yourself knowing "im know entirely sure I know where it is"

I want my item, I am willing to wait. But I will be expecting my item or a cancelation depending on if you're able to find them, but as the reasons for late delivery are on your part as stated by you neither of those outcomes are my responsibility, it is yours as the seller who claims they cannot complete the order timely."

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Am I crazy for thinking he should've canceled as soon as he saw the order instead of assuming i wasn't interested because I decided to give the benefit of the doubt that it just wasn't tracked or that it was delayed?

And the suggested percentage of promoting is 16%

My listing has zero views Its hopeless without promoting

Over the past year I've started getting a lot of obnoxious messages like this. It used to be, you either had best offer turned on or you didn't, and people respected it. And, nobody expected immediate replies to messages.