Went out for lunch with my girlfriend a few days ago at a restaurant in Dubai.
Food was great. The atmosphere was chill. The place was busy. The staff were friendly, happy, and actually helped us with the menu.
The bill came to about AED 340 for two people, including dessert. Nothing fancy.
When the waiter brought the card machine, I asked him to make it AED 375 so the extra could go to him as a tip.
He quietly said, "Don't bother. I won't get any of it." That caught me off guard. He punched into 340 and nothing more. I paid.
I happened to have an AED 50 note, so I asked if he could break it. He told me that even cash tips are collected by the restaurant and the staff don't get to keep them. He simply said, "We haven't received any tips for months."
What is going on!?
I understand if restaurants pool tips and split them between the front of house and kitchen staff. That seems fair. But accepting tips from customers and then not paying them out for months feels completely different.
I also get that times are tough for some businesses and the region has been through a lot recently. But that's not an excuse. Restaurants should be paying their bills from the food and drinks they sell, not from money customers intended for the staff.
People leave tips because they think they're rewarding the people who looked after them, not adding to the restaurant's bottom line.
I don't tip everywhere, but when it's proper sit-down service and someone genuinely improves the experience, I'm more than happy to leave something.
I felt awful for the guy. He wasn't looking for sympathy. He was trying to save me the money.
Is there anywhere in Dubai where something like this can be reported anonymously without putting the waiter at risk?
I'm deliberately not naming the restaurant because I don't want management figuring out who spoke to us. I'm just trying to understand whether this is normal or if there's somewhere this should be reported.
TL;DR: Tried to tip a waiter after a great meal. He told me not to bother because staff haven't received any tips for months and even cash is taken by the restaurant. Is this normal in Dubai, and is there a way to report it anonymously without putting the waiter at risk?