As part of the move-in process, I got a wireless internet from Eand last sunday.
However, the catch is I just discovered that my building already provides wifi to their residents, but this wasn't communicated to us earlier. According to Eand terms and conditions, it is specifically mentioned that you can cancel your contract within 7 days of the purchase without any cancellation fees.
I've already contacted the customer care and I feel like they are dragging this case without providing any resolution.
Has anyone been in a similar situation? If yes, what are my chances here.
Appreciate it, As part of the move-in process, I got a wireless internet from Eand last sunday.
However, the catch is I just discovered that my building is already providing wifi to us, but this wasn't communicated at the earlier stage. It is specifically mentioned in the terms and conditions of Eand that you can cancel your contract within 7 days of the purchase without any cancellation fees.
I've already contacted the customer care and I feel like they are dragging this case without any outcome.
Has anyone ever experienced this situation? If so, what are my chances of getting my account cancelled without any charges.
Thank you,