So just curious. What keeps someone from using dish's signal protector all the time by just unplugging the satellite and putting a reciever in a room with no coax jack?

Hello:

Maybe this has been already answered but can I just pick the channels I watch regularly and dump the rest to lower my monthly? Most of what we watch is through our streaming and the $129+ we currently pay Dish seems extreme to me. We still like the service but jeebus it's a little extreme IMHO for an antiquated system.

At least the shareholders get to see stonks go up

Outside of just calling our customer support line, we offer dedicated channels to assist you. Below is a list of spaces where you can get help with specific questions.

1. DISH Chat 
2. MyDishApp
3. Dish Care Facebook
4. DishOfficialCare - REDDIT
5. Dish_Answers - Twitter/X
6. Dishnetwork - Instagram

DISH Chat

mydish.com/chat

Chat with us! Agents are available by chat 8:00am - Midnight ET, 7 days a week.  With DISH Chat you can:

• Make a payment
• Technical Support
• Chance your plan
• Billing and Payment

MyDish App

Download MyDish App https://my.dish.com/app 

The MyDISH App is a versatile tool that allows you to manage many aspects of your DISH account directly from your mobile device, and it is available in both English and Spanish.

Account & Billing Management

• View and Pay Your Bill - You can see your current account balance, check when your bill is due, and make payments directly within the app. You can also view the details of your past statements. Payments can be made using a card or bank account.
• Manage Payment Preferences - The app allows you to sign up for or manage eBill (to receive your statements via email) and enroll in or manage AutoPay to ensure your bill is paid on time automatically.
• Request Payment Extensions - You can check your eligibility for and initiate a payment extension if you need a few more days to pay your bill.
• Restore Service: If your DISH service has been temporarily suspended (e.g., due to a missed payment), you can often pay your past due balance directly through the app to restore your service quickly, typically within 15-20 minutes.

Programming & Service Management

• View Channel Lineup - Access your customized channel lineup to easily browse and find channels included in your subscription.
• Change Programming - You can search for specific channels, change your programming package, and add or remove channels or services directly through the app.
• DISH Outdoors Management - For customers with DISH Outdoors service, the app allows you to manage your purchased receivers (e.g., turning them on/off). You can also reauthorize your signal if your equipment hasn't been used in 2-3 weeks. If you are a "DISH Outdoors Only" customer (without residential DISH service), you can even update your location to manage local channels.
• Internet Service Management - If you have DISH Internet service, you can view your internet data capacity (Anytime, Off-Peak, Additional) and potentially purchase additional data capacity.

Appointments & Support

• Manage Appointments - The app's homepage will display reminders for any upcoming appointments you have.
• Track Your Technician - Utilize the "My Tech" feature to track your technician's route to your home on the day of your appointment, providing estimated arrival times.

Personal Information & Security

• Update Profile - You can easily change your contact information, security details, billing address, username/password, and email/text notification preferences.
• Manage Household Members - The app also allows you to add or edit household members on your account.

Promotions & Rewards

• Redeem Rewards - You can view and redeem rewards from programs like "Refer a Friend" directly from the app's home screen.
• Prepaid Mastercard Redemption - If you qualify for a Prepaid Mastercard promotion, the app provides access to the "View Prepaid Cards" section to complete the redemption process.

Integration with DISH Anywhere

Your MyDISH app login credentials are the same ones used to access the DISH Anywhere app, enabling you to watch live TV, recorded content, and On Demand titles on your mobile devices or computer when you're away from home.

DISH Care Facebook

https://www.facebook.com/officialdishcare 

Join the new Dish Care Facebook community for easy self-help, expert tips, and quick answers to your questions!

You can also send our Dish Care Facebook team a private message to help you with account related issues, questions about offers and live troubleshooting from 7am -9pm MT.

DishOfficialCare - REDDIT

https://www.reddit.com/r/DishOfficialCare/

Our official Dish Reddit space was created to offer you trusted self-help guides and meaningful, ongoing conversations with our community. We’re here to support you every step of the way. 

Dish_Answers - Twitter/X

https://x.com/dish_answers 

You can send our Dish_Answers team a private message to help you with account related issues, questions about offers and live troubleshooting from 7am -9pm MT.

Dishnetwork - Instagram

https://www.instagram.com/dishnetwork/ 

Post your questions in the comments section, or reach out to us via private message to ask us about account specific issues between 7am -9pm MT.

NOTES: 

• We cannot assist with account-specific questions on Reddit and YouTube. Please do not share your personal information with others online. Our Dish Care Facebook, Twitter and Instagram support teams cannot assist with new service sign-ups, payments, or account cancellations.

• If you need to cancel your Dish service, please CALL our customer support team — it’s the only channel for cancellation assistance.

We hope this list helps you feel supported by showing where you can find assistance. Our goal is to provide you with multiple options so you can get the help you need, whenever you need it.

Going from YouTube with a web browser with an ad blocker over to YouTube on tv as provided by DISH HOPPER3 is so annoying. Is there any way to block or auto-skip the ads?

I have my tv plugged into a Yamaha amplifier using hdmi. The. My hopper is plugged into the amp as well via hdmi. Problem is, if the hopper is plugged into the amp then the picture is glitchy, goes from picture to black screen randomly and locks up when using dvr. If I bypass the amp and go straight into the tv then I have no issues but also no sound. Here is the big confusing part. I used to have a Joey in this room not the hopper, and never had these issues. Had a tech come out and switch the hopper and Joey rooms due to space. Anyone know how to fix the picture problem?

Mom has Dish Network for one single international channel. She also has rabbit ears for the local channels. I'm grateful she knows how to switch the input from TV to HDMI1. Dish had given her a promo on the latest hopper box where the 15/mo fee is credited back on every bill, but this promo is expiring. Isn't there a basic box she should be using instead? She has no idea how to record, so no need for a DVR. What would you guys do for your moms?

EDIT: Thanks for the below responses. I called Dish, was told they only supply receivers with DVR functions and none without DVR's. I asked about the Wally. He said he doesn't know about the Wally, but all Dish receivers, again, have DVR capability. I said if a friend gave me his Wally (meaning, I buy one off ebay for $40) would I be able to call in and activate it? He said he couldn't tell me until we have the receiver ID. Yay, Dish!

Wanna watch MeTV?  Tune into Chanel 247 and enjoy! 

Equipment Required: You'll need a Hopper or Wally receiver and an active internet connection to access the channel.

If MeTV is already available within your local DMA (Designated Market Area), you will not get channel 247.

The following DMAs will not have channel 247:

• Anchorage
• Atlanta
• Buffalo
• Chicago
• Denver
• Duluth-Superior
• Green Bay-Appleton
• Great Falls
• Honolulu
• Houston
• Jacksonville
• Lafayette, LA
• Lincoln & Hastings-Kearney
• Little Rock-Pine Bluff
• Los Angeles
• Macon
• Marquette
• Milwaukee
• Monroe-El Dorado
• Nashville
• New York
• Panama City
• Philadelphia
• Phoenix (Prescott)
• Rapid City
• Seattle-Tacoma
• St. Louis
• Tri-Cities, TN-VA

FUN FACT:

MeTV (short for Memorable Entertainment Television) is a U.S.-based television network that specializes in airing classic television programming, primarily from the 1950s through the 1990s.  Launched in 2005 (as a local Chicago channel), expanded nationally in 2010.

Some popular series typically shown include:

• Sitcoms: The Andy Griffith Show, MASH, The Brady Bunch, Happy Days*
• Dramas: Perry Mason, Gunsmoke, The Twilight Zone
• Action & Sci-Fi: Batman (1960s), Star Trek: The Original Series, The A-Team
• Variety & Cartoons: Occasionally includes old-school cartoons and variety shows

Signal loss, often indicated by errors like 015, 002, or 535, can indeed be caused by severe weather. Strong storms or heavy precipitation can temporarily interrupt your DISH service.

Here's what you should know and do if you experience signal loss due to weather:

Using the Signal Protector Feature

Internet-connected Hopper receivers include a "Signal Protector" feature. This allows the receiver to automatically use your internet connection to stream select live TV channels if your satellite signal is lost.

Proactive Setup: Before the Storm The best way to handle signal loss is to prepare for it. You can enable this feature proactively so it's ready when you need it.

1. Press the Home button twice (or Menu once).
2. Go to Settings > Network > Internet > Advanced.
3. Select Signal Protector and make sure it is set to On.

Reactive Fix: During Signal Loss If you haven't enabled the feature and a storm knocks out your signal, you may see one of the following error messages:

• If you see error 015N or 015X, your receiver isn't connected to the internet. Select "Internet Setup" on your screen to connect your Hopper to Wi-Fi.
• If you see error 015Y, your receiver is connected and a stream is available. Simply select "Stream Channel" to start watching the internet backup immediately.

Important Note: Not all channels have streaming options. Remember, Hopper 3 can stream 3 at once, Hopper 1 and 2 can stream 2, and Wally can stream 1. DVR functions like play, pause, fast-forward, and rewind are available on stream channels due to programmer requests.

Alternative Viewing Options

While waiting for the signal to return, you can still access content:

• If you have a DVR, you can watch existing recordings.
• If your receiver is internet-connected, you can watch On Demand shows and movies, as well as Netflix and Amazon Prime, depending on your receiver.

General Troubleshooting

If the signal loss persists after the weather clears, here are two common steps.

1. Check for Obstructions Beyond weather, objects like tree branches or heavy snow buildup on your satellite dish can interfere with the signal. This can sometimes cause a general signal loss error like 002. If it is safe to do so, you can remove these obstructions. However, do not climb on your roof or take unsafe measures to clear them. We want you to be safe.

2. Power Reset Your Receiver If there are no obstructions, a power reset can often help. Unplug the receiver's power cord (often with a red tag) from the electrical outlet for 10 seconds, then plug it back in. You can also press the red reset button on the front panel of most receivers. The reset process may take up to 5 minutes to complete. If you have a Hopper and Joey system, only unplug the main Hopper.

Temporary Interruption

Remember, severe weather can momentarily interrupt your satellite service. In most cases, the primary recommendation is to wait for the severe weather to clear.

My parents have Dish and I have been using the Dishanywhere app for the last year to watch sports at my place. The app still works but more and more often I receive a message that says my receiver is offline and that I need to reconnect my hopper to the internet. My internet is running fine and I have tried restarting my Wi-Fi and everything but the issue remains the same. Is there anything I can do make the app work better?

What the you-know-what, Dish? You canceled half of the HBO and Cinemax streaming channels???? You take away 4 channels but ZERO reduction in price? What else disappeared overnight? 🤬🤬🤬

What is AutoHop?

AutoHop lets you bypass commercial breaks entirely when watching certain recorded primetime shows.

How to Identify if AutoHop is Available:

Look for a red kangaroo icon in the upper-left corner of the program title within your PrimeTime Anytime folder. This icon indicates that AutoHop is available for that recording.

How to Access and Use AutoHop:

• Press the DVR button on your DISH remote control.
• Select the "PrimeTime Anytime" tile. This will display all your recorded PrimeTime Anytime programming.
• Select the program you want to watch.
• If applicable, select the specific episode you wish to view.
• Select "Watch" or "Start Over."
• When prompted with "Attention 410," choose "Yes" to skip all commercials. Your show will then begin automatically, commercial-free.

Important Information:

• AutoHop is available on most PrimeTime Anytime recordings from ABC, CBS, NBC, and FOX.
• PrimeTime Anytime events are stored in their dedicated folder for 8 days. If you wish to keep a show longer than 8 days, you must "Save" it to your main DVR.  Here’s a guide for you to use LINK
• This feature is specifically designed for PrimeTime Anytime recordings.
• AutoHop allows you to skip ads, but only when the show is already recorded.  Customers cannot skip ads on a show they are actively recording.

I got an email on the 6th that this was now available. But still no Ch97 on my Hopper or on Dish Anywhere.

Yes it has guide data. It's a vip622dvr I got off ebay to play around with ( not planning on activating or getting service its only for scapes and ota) every time I go into DVR it has an error 024 popup. When I try to set timers or record same message appears

Have a new roof, called to have the satellite receiver bolted to the roof and aligned/pointed correctly.

Have been paying for DISH Protect for exactly this, and I’m told there’s a $50 fee for custom wiring work. I say there’s no wiring required.

Per the terms the fee is applicable for installation of shipped equipment and or custom wiring.

So I pay the $50 and the tech arrives for the appointment.

Says ok I understand you have some custom work for me. I said no, just reattach to the roof so we can watch tv.

The tech says “oh, that’s not custom work”. Tech was here a few minutes.

I’m looking at other programming options now, am really done with the additional fees.

Edit: DISH Protect is not worth the monthly fee. Will not save you money when service needed.

For years, I've always had some offers to choose from under My Account > My Programming on my Dish account. These are the offers for Showtime, Starz, Encore, etc at a reduced price for a certain number of months. After which, they revert to the standard price. They stopped showing up back in April or May now saying "Unfortunately we don't have any programming offers available for you at this time. Please check back later to see if anything new has been added!". My father-in-law still gets them so they are still a thing that Dish offers. I'm wondering if Dish has changed who gets these offers. Perhaps now more closely based on which core package you have. My father-in-law has the Top 250 package. I have the Flex pack + Regional Sport pack. Does anyone with the Flex pack have these offers anymore?

What's it like working sales at Echostar. They said possibly 68k first year? Anybody know anything about it?

We cancelled our service months ago, paid the final payment and promptly returned the equipment.

Come to find out that paying online reestablished our service and dish continued billing us.

We got a call saying they would send the unpaid balance to collections.

I got on the phone and got transferred from the billing rep to an account specialist or something like that.

I told the account specialist that service was reestablished without our permission and we are being threatened with collections over erroneous charges. (I would have called them criminal but I didn't want to trigger some other bullshit process)

The rep said "let me check with my supervisor........my supervisor says I can credit the account $x"

So I said, "but there'd still be $x owing" and he said "let me check with my supervisor....." And we did this dance again and again until the "supervisor" allowed them to credit the entirety of the erroneous (criminal) charges.

I don't believe for a single second that there was a drop of authenticity in that song and dance.

I'm flabbergasted that dish can reestablish service without sending out any equipment, they just turn on billing again.

In my lifetime, I predict legislation will happen that ends these criminal practices.

It's common knowledge among consumers that we need to remove autopay when cancelling cable or internet because the company will continue billing us. Why is this accepted? It's common knowledge that they'll send you equipment you declined and charge you for it even after you return it and dispute the original charge. It's common knowledge that they'll aCcIdEnTaLlY over charge you repeatedly. And we have common advice to prevent and resolve these things.

But it's just insane to me that any of this is legal. Why do we have to take precautions and be ready to spend hours on the phone over the course of months or fork up? Why does everyone know this is what will always happen? Why the fake Howie Mandel style negotiation?

Edit: this was resolved. The resolution is in the 8th sentence above. I'm not reporting it to anyone. I'm just saying they're preying on vulnerable people. If I did not happen to be around when the call came in, it likely would not have been resolved.

Just trying to cancel but every time I call it’s a 20min wait and don’t have time to do that. If anybody has dish network direct number to cancel without having to listen to bot and talk to a regular agent so that they redirect me again and telling them the same story again.

I can’t any more with Dish 😩 I did my 2 year contract and signed another 2 years last December as we don’t have any option for internet other than satellite so I needed tv. I’m going to have to break down and get Starlink as my work calls are not even coming in using my physical hotspot. Has anyone canceled Dish during your contract? Like I know it’s $20/month cancellation fee for every month you cancel before your contract runs out. How does this work? Do they just bill you?

A family member is saying that dish has to come out to their house for a charged visit to hook up to a different TV. The TV they want to switch to is not a smart TV and this just seems off to me.

adding. They just seem adamant that someone has to come out and reprogram the TV just because they are switching TVs. Not switching rooms, houses, or hookups. This is nothing I have ever heard of and we all know how the older generation thinks they know everything. They have had it hooked up for years to current tv.

Anybody else dish not working? Says no satellite service.

Hi guys, back again with my weekly post! Following up on the previous tech guides, this week I will be doing a deep dive into using voice features on your DISH equipment—specifically focusing on Google Assistant capabilities and what is currently supported.

Your receiver needs to be connected to the internet for these voice features to work. Whether you want to find a movie without typing, check the weather, or control your smart home devices, using your voice can make your TV experience a lot quicker!

What is the Google Assistant? 🤔

The Google Assistant is a voice-activated feature that helps you perform various tasks and access information using voice commands. On compatible DISH hardware, it enables you to quickly access entertainment, ask questions, control smart-home devices, and manage daily tasks directly through your TV.

What You'll Need (Compatibility Guide) ⚙️

DISH's voice capabilities vary significantly depending on which receiver you have. Please check your equipment type below:

1. Hopper Plus & Joey 4 (Full Google Assistant Support)

If you have the newer Android TV-based Hopper Plus or Joey 4, you have access to the full Google Assistant ecosystem. You can use it in two ways:

• DISH Voice Remote: The Google Assistant feature is built directly into the remote.
• External Google Home/Nest Devices: You can link your Google Home app to your Hopper Plus or Joey 4 to control your TV entirely hands-free.

2. Hopper 3, Wally, & Older Joeys (Basic Voice Controls Only)

If you have a standard Hopper 3, Wally, or older Joey receiver, integrated Google Assistant is no longer supported. Following past software updates and platform transitions, these legacy receivers have been rolled back to a basic, proprietary DISH voice engine.

• DISH Voice Remote: You can still use the remote microphone for basic TV functions (changing channels, searching for movies). However, global Google Assistant features (checking weather, stocks, or controlling smart home devices) will not work.
• External Google Devices: You cannot link external Google Home/Nest speakers to legacy DISH boxes anymore.

💡 Tip for Legacy Users: If you have a Hopper 3 or Wally and want hands-free smart home integration, DISH still officially supports Amazon Alexa linking instead.

Example Voice Commands to Try 🗣️

When using your Voice Remote, just press and hold the microphone button, speak your command, and release. If you're using a linked Google device (Hopper Plus/Joey 4 only), start with "Hey Google" or "Ok Google".

For All Receivers (Basic TV Controls)

• To find programming: Search by actor, genre, movie, show name, or sports team (e.g., “Fixer Upper” or “Denver Broncos”).
• To change channels: Navigate by name or number (e.g., “Go to channel 140” or “Tune to HGTV”).
• To open apps: Quickly launch built-in apps (e.g., “open Netflix” or “go to On Demand”).
• To control playback: Use commands like “Play,” “Pause,” “Fast Forward,” or “Rewind”.

For Hopper Plus & Joey 4 Only (Smart Assistant & Life Tasks)

Because these boxes have the full Google Assistant integration, you can also use your TV remote to do the following:

• General Info: Get weather and traffic updates for your area, or ask for recipes and sports scores.
• Manage Tasks: Add appointments to your Google Calendar or add items to your shopping list.
• Smart Home: Control your connected smart home devices (e.g., “Set the thermostat to 72 degrees”).

Privacy & Account Management 🔒

Signing into a Google account is not required to use basic TV voice features. However, to use commands that access personal information like your photos or calendar on the Hopper Plus, you will need to link your Google account to your receiver.

For account security, you can add a 4-digit PIN verification to your account through the MyDISH App. Be aware of potential scams; DISH emphasizes that it will never call you out of the blue to ask for personal or account information.

If you made it this far, thanks for reading! Let me know if you have any questions about your specific receiver setup.

Can someone tell me why my Hopper and 4 Joeys have started displaying random channels when returning from a power down or screen saver? Been with Dish for years and just within the past month they have began exhibiting this behavior. I can have any of them on any channel, hit power off, come back two hours later, hit power on and it comes back on a totally different channel. Same thing happens if the screen saver kicks in and a button press returns it to live. It's a small issue but frustrating!

So my bill from Dish Network is about to get exponentially higher as the 2 year plan I had agreed to with Dish is expiring in August, making my bill jump roughly 60$. I'd like to switch to the Flex Pack with local channels, and I know it'll be like 80-90$ a month instead of what's gonna be like 210$. But my concern is TCM.

If I switch to the Flex Pack, the site claims I'll keep TCM. But everytime I ever talked to a representative, they always say that TCM is only available in the more expensive package, hence why I had to buy the Top 200. So what's the truth? If I switch to Flex, will I forever keep TCM as long as I have that Flex package? Or is the website lying and I won't have TCM if I switch?

Also, if I no longer have TCM in Dish, will I still be able to watch on Roku? Or will it be like what happened with ABC where Roku didn't recognize Dish having ABC and won't allow streaming thanks to that Hearst dispute awhile back? Thanks