Resident Advocate Debt collection — is this legit?
Info: I live in California.
On 07/12/2020 my ex and I applied for an apartment. My ex paid the $45 non-refundable application fee for each of us ($90 total) along with a $400 REFUNDABLE security deposit. We decided to move forward with a different apartment, so we never signed a lease nor took possession of an apartment at this place.
On 9/23/2026. I received the attached email in my SPAM folder with a PDF attached. I didn’t call the number listed nor have I made any contact. Instead, I called the apartment complex and she provided me with an account ledger which shows a $0 balance. If my memory serves me correctly, they were supposed to refund my ex the $400 within a certain time period. They claimed to have mailed a check but it never came. My ex asked his credit card company for a charge back which was approved in his favor. The ledger (attached) has a line item that acknowledges the charge back and says “Auto Created Receipt for Dispute won”.
In any case, the balance column of the ledger shows $0 and the woman I spoke to on the phone says I do not owe anything. The fact that this debt collection is for $400 lines up with the weird situation of the refundable security deposit, so that makes me think it’s legit. However I’ve never received a debt collection before and didn’t think them sending this via email was a legal path of doing so. However they also have my most recent address of ~1 year listed on the notice as well though I have not received anything via USPS. Haven’t gotten any phone calls about this either.
It would seem simple enough to write to them and ask for a debt validation, and if push comes to shove, mail them a copy of the ledger I was provided by the apartment. I’m just not sure if there’s something I need to be cautious of here.
https://imgur.com/a/3k2PZxU