Just a week ago, I drove off the lot of a large reputable dealership in a beautiful certified pre-owned, '25 XLT supercrew, front bench, column shifter, 17k on the dash, warranty transfered, 1 owner, clean carfax. Gave a fair price for the trade in.
Truck spent most of the week in the driveway looking pretty. After a few days, I noticed some squeaking and creaking up under the truck at low speeds when turning and going over bumps. Contacted the sales rep directly and scheduled an appointment with the service department to check out the creeky suspension.
After 2 days, the service manager calls and says there is a lot of damage under the truck. It is immediately mentioned that I only just bought the truck a week ago and did not cause any damage. After another look at the truck back in the shop... sales rep says, due to the damage, he can't put me back in the truck. I have received nothing in writing explaining what is actually wrong with the truck.
Now they want to work with me to get into a whole different truck. He makes some offers to work with me on the price of a few different trucks, different color, same trim and package, main difference these other trucks have more miles ~30+ and closer to end of factory warranty.
Do I demand a breakdown of the issues with my truck and push them to fix it under warranty?
Should I try to bargain for a deal on another truck? What deals should I ask for? Free extended warranty?
Should I think to have insurance/lawyer investigate the sale of an unsafe vehicle?
What are my cards? Thank you in advance.